Job Description

We're partnering with a fast-growing SaaS company that is looking to hire an Account Manager to manage and grow a portfolio of enterprise customers.

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This is a commercially focused role where you'll be responsible for renewals, expansion opportunities and executive stakeholder engagement across a portfolio of established customers.

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The business works with some of Australia's and the world's most recognisable brands and has built a solid reputation within its market.

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Responsibilities:

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- Manage a portfolio of enterprise customers
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- Own renewals and retention outcomes
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- Identify expansion, upsell and cross-sell opportunities
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- Build relationships with key stakeholders from operational users through to executive sponsors
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- Identify risks early and proactively develop retention strategies
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- Work closely with customer success, product and leadership teams
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Requirements:

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- 2+ years experience in Account Management, Customer Success or Customer Growth roles
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- Experience managing renewals and commercial conversations
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- Exposure to upsell and cross-sell opportunities
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- SaaS or software background preferred
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- Experience working with Salesforce or similar CRM
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📌 Account Manager (SaaS) (Victoria)
🏢 Kaliba
📍 Victoria