Tathra Hotel Position : Full Time Location : Tathra NSW
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Salary : $79,423 - $95,000 a year
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The heritage-listed Tathra Hotel (Walhara Pty Ltd) has been a central part of the Tathra community for over a century, providing a welcoming meeting place for the headland for both locals and visitors. The Tathra Hotel Bistro Menus change seasonally to reflect the local produce available.
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Responsibilities
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- Oversee daily hotel operations during assigned shifts.
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- Monitor the performance and coordination of Front Office, Housekeeping, Maintenance, and other operational departments.
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- Ensure hotel policies, procedures, and operational standards are consistently followed.
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- Maintain a high standard of professional guest service throughout the hotel.
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- Respond to guest enquiries, requests, concerns, and complaints in a timely and professional manner.
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- Investigate and resolve operational or service issues and implement appropriate service recovery when required.
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- Monitor guest feedback and identify opportunities to improve the guest experience.
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- Supervise hotel employees during assigned shifts and provide operational direction and support.
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- Ensure appropriate handling of hotel keys, payments, cash, and guest information in accordance with company procedures.
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- Ensure hotel health, safety, security, and emergency procedures are followed.
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Qualifications
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- At least 2 years experience in a similar role
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- Relevant qualifications
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- Strong knowledge of hotel operations and hospitality service standards.
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- Proven supervisory and leadership skills.
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- Excellent verbal and written communication skills.
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- Strong customer service and conflict-resolution abilities.
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- Ability to make sound operational decisions independently.
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- Solid organisational and time-management skills.
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- Ability to work effectively under pressure in a fast-paced hotel environment.
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- Knowledge of workplace health, safety, security, and emergency procedures.
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