Job Description

Master Builders Association of Victoria - East Melbourne VIC

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Who we are:

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Master Builders Victoria (MBV) is the peak industry bodyrepresentingVictoria's building and construction sector. We support more than 6,000 members across domestic and commercial construction, including builders of all sizes, sub-contractors, suppliersand manufacturers.
n At MBV,you'll be part of an inclusive, values-driven organisation that champions the industry and invests in its people. We provide a supportive environment where you can grow your career, develop recent skills and make a genuine impact on an industry that shapes communities across Victoria.

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About the Role

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The Technology & Facilities Support Officer plays a vital role in ensuring smooth day-to-day operations by delivering technical support and assisting with facilities management. This position helps maintain an efficient, productive, and well-supported working environment at Master Builders Victoria. This role would suit a Level 2 Service Desk team member who is looking to step up into a Level 3 administration role.

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Key responsibilities include:

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- Manage the help desk system by providingtimelyand professional user support and adviceregardinga range of IT and business applications
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- Develop andmaintaindocumentation associated with key tasks i.e., help sheets,



training materials, and forms for new user accounts and conduct general IT inductions
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- Assistwith the procurement,setupandlogisticsof new equipment for users and ensure they have adequate training and support to enable them to use the equipment efficiently
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- Support the Technology and Facilities Senior Manager with asset management andassistin overseeing facilities operations, including identification, storage, disposal, relocation of assets, and ongoing maintenance activities
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Skills,AttributesandExperience:

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- Degree in IT or equivalent practical experience
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- Proven ability to manage an IT help desk and deliver exceptional user support
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- Advancedproficiencyin Microsoft Office and related platforms (MS Project, Dynamics, SharePoint)
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- Strong problem-solving, organisational, and stakeholder communication skills
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What MBV can offer you:

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- Hybrid work model, compressed working weeks,purchasedannual leave
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- Robust people engagement and values-based culture
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- Paid parental leave, corporate partnerships,company widelunches,eventsand activities
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Please note: Candidates may be subject to psychometric testing and a police clearance as part of the recruitment process.

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📌 Technology & Facilities Support Officer (Victoria)
🏢 Master Builders Association of Victoria
📍 Victoria