Job Description

Product Designer – Client Experience

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Sydney CBD | Product & Technology

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Design the end-to-end experience advertisers use to plan, buy and manage campaigns on a sophisticated self-service platform.

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This is an opportunity for an experienced Product Designer to join a dedicated Client Experience squad and take ownership of complex customer journeys across a high-profile digital product.

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The role will suit someone who enjoys simplifying difficult workflows, getting close to users and taking ideas from discovery through to polished, high-quality UI.

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What you'll be doing

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- Own end-to-end UX and UI across key client-facing campaign management experiences
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- Map complex journeys and identify opportunities to improve usability, self-service and time-to-value
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- Lead user research, including interviews, usability testing and discovery
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- Use behavioural analytics and experimentation to inform design decisions
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- Create user flows, wireframes, prototypes and high-fidelity interfaces
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- Work closely with product managers and engineers from discovery through to delivery
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- Balance customer needs, technical constraints and commercial outcomes
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- Help shape product direction by advocating for improvements that increase adoption and engagement
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What we're looking for

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You'll likely bring 5-7+ years of product design experience and a portfolio that demonstrates ownership of complex digital products.

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Ideally, you'll have:

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- Strong end-to-end UX and UI capability
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- Experience designing complex SaaS, enterprise or platform products
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- Excellent interaction design and visual hierarchy skills
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- Hands-on qualitative research experience
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- Confidence using analytics or experimentation to support design decisions
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- Strong prototyping and journey-mapping skills
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- Experience working closely with product and engineering teams
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- The ability to simplify complex workflows without losing important functionality
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- Strong stakeholder communication and a customer-focused mindset
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Experience across MarTech, Ad-tech, retail media, eCommerce, fintech, marketplaces or complex B2B SaaS would be highly relevant.

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Direct retail media experience is advantageous, but not essential.

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Why consider it?

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You'll have genuine ownership of a substantial client-facing product and the opportunity to influence both the experience and the product decisions behind it.

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The work is complex, commercially important and highly visible, with a strong focus on research, product thinking and design craft.

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The business is moving quickly and plans to run an efficient two-stage interview process, with the aim of bringing the successful candidate on board as soon as possible.

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If you enjoy turning complex customer journeys into intuitive product experiences, this is an prospect worth exploring.

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📌 Product Designer - CX (New South Wales)
🏢 Bluefin Resources
📍 New South Wales