Our client is a major Australian Federal Government agency responsible for delivering nationally significant services to the Australian public and maintaining critical public-facing systems. The organisation operates across Australia with offices in every state and territory and is undertaking substantial investment in technology, digital platforms and service transformation. Its current transformation portfolio includes major programs focused on modernising core operational systems, regulatory services and digital channels.

This opportunity sits within a multi-year digital modernisation environment focused on improving public-facing web services, technology sustainability, accessibility, security and the overall user experience.

Why Contract With Us

At Charter Diligence, we go beyond just placement - we support our contractors with practical benefits that reflect real-life needs. All contractors engaged through us have access to early cash advances on approved timesheets, offering flexibility in cases of unforeseen expenses or cash flow challenges. Unlike traditional labour hire providers, we understand that life doesn’t always align with a pay cycle - and we're here to help when it matters most.

About The Role

We are seeking an organised and proactive Project Support Officer to join a significant Federal Government ICT and digital transformation initiative.

Working alongside Project Managers, program leadership and multidisciplinary delivery teams, you will provide hands‑on coordination across project governance, scheduling, reporting, documentation, stakeholder activities and administration. This is an excellent opportunity for someone who enjoys bringing structure to complex delivery environments and supporting high‑profile technology initiatives with a direct public impact.

Position

Project Support Officer – APS5 Equivalent

Location

Sydney, NSW

Working Arrangement

Hybrid

Start Date

ASAP

Duration

Until 30 June 2027

Hours

Up to 40 hours per week

Security

Active Baseline clearance required before commencement

Applications Close

Short application window

Key Responsibilities

- Coordinate project activities, schedules, milestones,



meetings and administrative requirements across multiple workstreams.
- Maintain project registers covering risks, issues, actions, decisions, dependencies and deliverables.
- Monitor outstanding actions and follow up with owners to support timely completion.
- Prepare project status reports, briefing materials, presentations, governance papers and executive updates.
- Coordinate governance meetings and workshops, including agendas, papers, minutes and action tracking.
- Maintain accurate project documentation, records, templates and version control.
- Consolidate updates from business, technical and delivery stakeholders for program reporting.
- Support Project Managers with planning, scheduling, progress monitoring and delivery coordination.
- Coordinate stakeholder meetings across business areas, technical teams, vendors and subject‑matter experts.
- Administer Microsoft Teams, SharePoint sites, shared repositories and project communication channels.
- Assist with contractor onboarding, procurement administration and associated project documentation.
- Support project assurance, audit, compliance and governance activities.
- Maintain accurate records in accordance with Commonwealth information management and security requirements.
- Assist with Agile ceremonies, delivery tracking and continuous improvement activities where required.
- Identify administrative or delivery process improvements that increase project efficiency.
- Support resource coordination and maintain visibility of upcoming milestones, dependencies and delivery priorities.
- Contribute positively to an integrated project team and respond effectively to changing priorities.

About You

- Demonstrated experience as a Project Support Officer, Project Coordinator, Project Administrator, PMO Officer or similar.




- Experience supporting ICT, technology, digital transformation or complex business projects.
- Strong organisational and time‑management capability with experience balancing competing priorities.
- Demonstrated experience maintaining project schedules, action registers, risks, issues and dependencies.
- Strong written communication skills with experience preparing reports, briefs, minutes and presentations.
- Confidence working with Project Managers, senior stakeholders, technical specialists and multidisciplinary teams.
- Strong proficiency across Microsoft 365, particularly Teams, SharePoint, Word, Excel and PowerPoint.
- High attention to detail and confidence managing controlled project documentation.
- Understanding of project governance, assurance and reporting practices.
- Exposure to Agile, Scrum, SAFe or structured project delivery methodologies is highly regarded.
- Previous Australian Public Service, Federal Government or regulated‑sector experience is desirable.
- Experience supporting procurement, onboarding or vendor administration will be advantageous.
- Baseline security clearance must be active prior to commencement.
- Australian citizenship is required due to Commonwealth security clearance requirements.
- Candidates must hold valid Australian working rights. Sponsorship is not available for this prospect.
- As a mandatory requirement for this contract role required by our client, applicants are kindly asked to complete a compliance check and upload their work rights verification at www.charterdiligence.com.au/portal. Incomplete submissions may not be considered. If you have any questions or need assistance with the process, please don’t hesitate to contact our team—we’re here to help.
- Candidates must also be comfortable preparing a concise one‑page pitch addressing the applicable selection criteria.

Charter Diligence is an equal‑opportunity employer committed to diversity and inclusion. We welcome applications from all qualified individuals, regardless of their background. Join us and be part of a team that is shaping the future of the industry.

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📌 Project Officer (New South Wales)
🏢 Charter Diligence
📍 New South Wales