You'll be the first line of support for our Microsoft Dynamics 365 Finance & Operations system and other key applications that keep our 30+ stores running. Working with the IT team, you'll provide troubleshooting, maintenance, and documentation that directly enables our business to scale.
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What You'll Do
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- Provide Level 1 & Level 2 support for D365 F&O; and other key applications
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- Log, track, and resolve support tickets, escalating complex issues as needed
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- Assist in system monitoring, data corrections, and routine maintenance tasks
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- Support users with application functionality, training, and documentation
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- Run standard SQL queries and reports to assist in issue resolution
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- Work with vendors and internal teams to coordinate fixes and updates
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- Participate in small enhancements and configuration changes in D365 F&O;
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- Support system testing, including preparing test cases and assisting with UAT
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- Help gather and document business requirements for system improvements
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- Contribute to the creation of knowledge base articles for common issues
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- Learn and apply best practices in application support and ITIL processes
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About You
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We're looking for someone with:
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- Robust problem-solving skills and an eagerness to learn
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- Good understanding of business applications and basic system concepts
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- Familiarity with SQL for simple queries and data analysis
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- Clear communication skills to work effectively with both technical and non-technical users
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- Ability to work in a team environment and manage competing priorities
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- Tertiary qualification in IT, Business, or related field (or working towards it)
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Nice-to-have experience:
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- Exposure to Microsoft Dynamics 365 F&O; or other ERP systems
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- Basic knowledge of application integrations and workflows
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- Understanding of software testing processes
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Why Harris Farm
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Harris Farm is a family-owned Australian fresh food business with more than 30 stores across NSW, ACT and QLD. Our technical and professional roles sit at the intersection of a business people genuinely love and the systems that make it scale. Come as You Are, Grow as You Go — bring your expertise to a business that's growing and help us build something worth being part of.
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📌 Junior System Analyst (Strathfield)
🏢 Harris Farm
📍 Strathfield
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