Job Description

Holdsworth House Medical Practice – Sydney CBD NSW

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About Us

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College Street Specialists, part of Holdsworth House Medical Group, is a multidisciplinary specialist clinic bringing together Medical Specialists, Allied Health professionals, Psychologists, and Psychiatrists, along with Nurses and a dedicated support team, all focused on delivering exceptional care to our patients. We proudly serve a diverse community, including a strong LGBTQI+ population among both staff and patients, so fostering a welcoming and inclusive environment is essential.

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About the Role

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This is a hands-on leadership role that involves both front desk oversight, and off-desk management responsibilities to ensure smooth practice operations across a large and varied specialist team. You will be responsible for:

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- Leading, mentoring, and managing a team of reception and administrative staff supporting a diverse panel of specialists, allied health professionals, psychologists, and psychiatrists.
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- Providing hands-on support at the front desk as needed to assist with patient inquiries, bookings, and daily operations.
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- Managing rosters, staff training, and performance reviews.
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- Overseeing daily reception workflows across multiple specialist calendars to ensure a seamless patient experience.
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- Liaising closely with specialists across different disciplines, understanding their varied practice preferences and requirements, to ensure smooth day-to-day coordination.
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Clinic Management

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- Overseeing practice accreditation and ensuring compliance with industry standards.
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- Managing Medicare, MBS item numbers, and billing across a range of specialty types (including medical specialist, allied health, psychology, and psychiatry billing) to ensure accurate invoicing and compliance.
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- Coordinating with specialists, allied health professionals, nurses,



and administrative staff across the clinic to optimise workflows.
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- Managing policies and procedures to ensure the practice meets all legal, regulatory, and accreditation requirements.
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- Identifying and implementing process improvements to enhance efficiency and patient care across a large, multidisciplinary specialist group.
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- Handling HR functions, including recruitment and onboarding of new staff.
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- Working collaboratively with the broader Holdsworth House Medical Group to align with group-wide policies, systems, and standards.
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What We're Looking For

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- Proven experience in specialist medical reception, practice management, or leadership, ideally within a multidisciplinary clinic environment.
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- Essential: experience working with and supporting a variety of specialists, including medical specialists, allied health professionals, psychologists, and psychiatrists.
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- Advanced proficiency in Best Practice medical software (essential).
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- Deep knowledge of Medicare, MBS item numbers, and billing practices across different specialty types (essential).
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- Robust leadership skills with the ability to motivate and manage a diverse team.
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- Excellent communication and interpersonal skills, with the ability to work effectively with practitioners from a range of disciplines and varied needs.
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- A proactive and solutions-focused approach to problem‐solving.
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- Strong organisational and multitasking abilities, with the ability to manage competing priorities across a busy multidisciplinary environment.
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What We Offer

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- A supportive and professional work environment, backed by the resources of the wider Holdsworth House Medical Group.
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- Competitive remuneration based on experience.
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- Opportunities for professional development and career growth.
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- Convenient inner Sydney location with public transport access.
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📌 Specialist Clinic Manager for Busy Inner Sydney Practice (New South Wales)
🏢 Holdsworth House Medical Practice
📍 New South Wales