Job Description

Senior Administration Support Officer - ED Casuals

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Mater Central Queensland - Rockhampton – Rockhampton QLD

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Casual/Temporary

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1d ago , from Mater Central Queensland - Rockhampton

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Are you a dynamic Senior Administration Officer ready to make a lasting impact? We are currently seeking passionate and experienced Senior Administration Officers to join our team in our newly established emergency department. We have multiple casual roles available.

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Working a variety of shifts across a 24/7 rotating roster, this role is critical to the smooth operation of Queensland's newest Emergency Department. You'll play a key part in supporting clinical teams across triage, admissions and patient flow, ensuring patients are accurately clerked, billed correctly, and supported efficiently during their ED journey.

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What you'll be doing

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- Supporting ED operations across all major areas including triage, admissions and patient flow
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- Accurately clerking patients and ensuring timely admission, transfer and discharge processes
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- Managing Medicare and private health insurance details, including identifying Medicare-ineligible patients
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- Processing patient payments and liaising with Finance to facilitate billing and reconciliation
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- Providing front-of-house and ward-based administrative support within a 24/7 environment
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- Maintaining high standards of data quality, confidentiality and compliance
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- Working collaboratively with clinical and administrative colleagues to ensure full coverage of all rostered ED shifts
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- Contributing to orientation and training during a comprehensive onboarding period
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About you

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- Ability to pick up shifts at short notice
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- Demonstrated experience in senior administration within a healthcare or hospital setting
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- Strong knowledge of patient admissions, billing, Medicare and private health insurance processes
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- The ability to work rotating shifts across a 24/7 roster, including nights, weekends and public holidays
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- High attention to detail and the ability to manage competing priorities in a fast-paced environment
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- Experience using health information systems and intermediate Microsoft Office skills
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- Excellent communication skills and a calm, professional approach under pressure
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- A commitment to Mater's mission, values and patient‐centred care
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Mater is Queensland's largest not‐for‐profit healthcare provider, delivering exceptional care to nearly 700,000 patients each year across 11 (soon to be 12) hospitals. We're leaders in healthcare, education, fundraising & philanthropy and research - and it's our people who make the difference.

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We're looking for passionate individuals to join our team and help shape the future of care. At Mater, you'll be part of a purpose‐driven organisation that values innovation, compassion, and excellence.

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- Increase your take‐home pay with generous salary packaging options, including meal and entertainment benefits
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- Grow your career with access to industry‐leading training and professional development through Mater Education
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- Wellbeing support through our Employee Assistance Program and on‐site pastoral care teams
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- Access a range of health and wellbeing services with a corporate discount on private health insurance
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- Exclusive discounts across dining, retail, travel, accommodation (just to name a few!)
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- Stay active with unlimited access to discounted gyms via the Fitness Passport program
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- Convenient, discounted on‐site parking
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- Enjoy great food with reduced prices at our campus cafés and coffee spots
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- Join Queensland's Largest and Most Innovative Not‐for‐Profit Healthcare Team
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Be part of something bigger. Make your move with Mater. #GetBetterWithMater

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Mater offers a safe, supportive, flexible and inclusive workplace where everyone is valued. We welcome applications from people of all backgrounds and abilities. Visit our Reconciliation webpage.

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Mater ensures all children have an workplace suitable for their safety and wellbeing through proper supervision and safeguarding practices.

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📌 Senior Administration Support Officer - ED Casuals (Rockhampton)
🏢 Mater Central Queensland - Rockhampton
📍 Rockhampton