Job Description

Swan Christian Education Association (SCEA) is seeking an ICT Service Operations Manager to provide end-to-end ICT leadership across our network of seven Christian schools. This permanent, full-time role, based in Midland, will strengthen trust and capability in ICT support to enable the digital flourishing of staff and students.

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In this role, you will establish and lead a consistent, responsive, and school-focused support model that underpins the centre-led operating model for ICT & Digital Services.

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Key Responsibilities Include:

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- Provide strategic and operational leadership for ICT support services, driving responsive, customer-focused outcomes through collaboration and accountability.
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- Create a culture of excellence by coaching and developing teams, strengthening accountability, and enabling exceptional service delivery across the organisation.
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- Drive a culture of service reliability and continuous improvement, ensuring efficient support, knowledge sharing, and exceptional end-user experiences.
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- Build strong partnerships across schools, fostering trust, clear communication, and a responsive service focused on meeting stakeholder needs.
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- Support a up-to-date, centre-led ICT operating model by fostering collaboration, enhancing service maturity, and delivering practical improvements that benefit schools.
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- Demonstrates a personal commitment to the Lord Jesus Christ and is an active member of a Christian Church,



living in accordance with the Association's Statement of Faith and Educational Objectives.
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- Demonstrated ability to lead, develop, and empower technical teams while fostering accountability, high performance, and customer-focused service.
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- Strong understanding of ICT service management principles, with experience driving service excellence, continuous improvement, and operational maturity.
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- Excellent stakeholder engagement, communication, and organisational skills, with the ability to build trusted relationships and manage competing priorities effectively.
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- Experience in a school, education, or mission-driven organisation.
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- Experience implementing or improving tiered support models in a multi-site setting.
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- Familiarity with service desk platforms, knowledge bases, service reporting, and workflow systems.
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- Experience in supporting a centre-led or shared-services operating model.
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- Relevant ICT or service management qualifications, such as ITIL or similar.
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What We Offer

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- A purpose-driven leadership role shaping ICT service to enable flourishing Christian education.
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- The opportunity to contribute to meaningful ICT operations across a growing network of Christian schools.
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- A supportive and collaborative team culture committed to service, stewardship, and excellence.
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- Competitive salary and employment conditions.
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- Salary packaging and ongoing professional development opportunities.
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📌 ICT Service Operations Manager (Western Australia)
🏢 SCEA - Swan Christian Education Association
📍 Western Australia