Job Description

Are you ready to transition your hospitality expertise from day-to-day store operations to shaping the bigger picture behind the scenes? Yogurberry Australia is seeking a dedicated Franchise Support Representative to join our team based full-time at our head office in Silverwater.

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Key Responsibilities

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- First point of contact for franchise partners, assisting with operational queries, workflow guidance, and general business support
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- Store compliance and inspections conducted regularly on site across store locations to maintain high quality, hygiene, and brand consistency
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- Hands-on operational and leadership training for store staff and managers, ensuring consistency and excellence across the team
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- Site visits and reporting to prepare clear follow-up inspection reports and action plans that guide franchise owners towards continuous improvement
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About You

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You are a detail-oriented skilled with a background in management—experience within food service or franchising is highly regarded. Your hands-on experience managing a store will come in handy, allowing you to bring a personal touch and genuine empathy to everyday franchisee communication.

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What we would like you to bring

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- Proven management experience within the food & beverage industry
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- Sound knowledge of Microsoft Office suite and Google Workspace apps
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- You must hold a valid driver's licence
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- Have your own vehicle
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- Willingness to travel locally and interstate for store visitation cycles
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What We Offer

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- Travel allowance to cover work-related travel and store visits
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- Opportunity to grow your career within an expanding head office team
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📌 Franchise Support Consultant (Parramatta)
🏢 Yogurberry
📍 Parramatta