Job Description

If you have a background in a leadership role within the NDIS Support/SIL environment and some Case Management/ Service Coordinator experience, this might be your next career chance. Our client is seeking to add to their team of Service Coordinators in the Northern Rivers Region.

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Your primary responsibility will be the coordination of safe, high-quality, person -centred disability services that promote participant choice, independence, and wellbeing while ensuring full compliance with the NDIS Practice Standards and organisational governance frameworks.

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You will act as the operational link between participants, frontline staff, families, and external stakeholders to ensure responsive, consistent, and outcome-focused service delivery.

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Key Responsibilities

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- Coordinate delivery of NDIS-funded supports in line with participant goals, plans, and service agreements
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- Collaborate with participants, families, guardians, and allied health professionals to develop and review individualised support plans
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- Ensure Behaviour Support Plans are communicated, implemented correctly, and supported through staff training
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- Monitor participant wellbeing, service quality, and satisfaction, implementing adjustments where required
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- Provide day-to-day operational guidance, supervision, and support to frontline staff
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- Support roster coordination, workforce performance, onboarding, and competency development
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- Ensure accurate documentation including shift notes, incident reports, risk assessments, and participant records
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- Support incident response, safeguarding, restrictive practice compliance, and duty of care obligations
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- Participate in audits, quality improvement activities, and organisational compliance processes
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- Maintain professional stakeholder communication and attend case conferences, reviews, and planning meeting.
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About You

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- Demonstrated experience working within the NDIS or disability services sector
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- Minimum 1-2 years of experience in NDIS or disability services is required
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- Strong understanding of NDIS Practice Standards, safeguarding, and risk management
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- Experience coordinating support workers and service delivery in SIL, STA, or complex care environments
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- Excellent organisational, communication, and documentation skills
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- Ability to manage competing priorities while maintaining high professional and ethical standards
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- Relevant qualification in Disability, Community Services, or related field (Certificate IV, Diploma, or higher preferred)
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Requirements

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- Current NDIS Worker Screening Check
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- National Police Check
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- Working With Children Check (where required)
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- Current First Aid & CPR certification
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- Valid Australian Driver Licence
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- Evidence of right to work in Australia
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What's on offer

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- An opportunity to make a valued contribution to the lives of individuals living with a disability
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- Great training and career opportunities
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- A collaborative and supportive team environment
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📌 NDIS Service Coordinator (Lismore)
🏢 The Co-Group
📍 Lismore