A leading enterprise organisation is seeking an experienced Contact Centre Specialist.
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Work on large and complex Contact Centre projects and work with leading CC technologies both on premise and on the cloud.
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A leading enterprise organisation is seeking an experienced Contact Centre Specialist.
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Work on large and complex Contact Centre projects and work with leading CC technologies both on premise and on the cloud.
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Key Responsibilities
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Senior Contact Centre Specialist
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$170k to $180k base + bonus and super
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Key Responsibilities
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- Support and maintain contact centre platforms (Genesys, NICE, Avaya, Cisco, Amazon Connect)
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- Troubleshoot and resolve complex incidents and outages
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- Manage changes, upgrades and customer requests
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- Work directly with customers, vendors and internal teams
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- Lead technical escalations and root cause analysis
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- Participate in on-call support and after-hours changes
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- Provide technical advice and act as an SME
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- Maintain documentation and knowledge articles
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Required Experience
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- 7+ years in contact centre technology support, engineering or implementation
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- Robust experience with one or more:n n
- Genesys
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- Avaya
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- NICE
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- Cisco
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- Amazon Connect
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- Experience with:n n
- IVR and call routing
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- Contact centre design and implementation
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- Incident, problem and change management
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- Vendor management
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- Customer-facing technical support
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📌 Contact Centre Specialist (North Shore)
🏢 Talenza
📍 North Shore
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