Head of Commercial - Home & Community Support

Bolton Clarke is Australia's largest independent not-for-profit aged care provider, supporting more than 130,000 customers through our Home & Community Support services nationally. As we continue to evolve in a changing aged care landscape, we're seeking an experienced commercial leader to drive performance, identify growth opportunities and strengthen financial sustainability across the business.

Reporting to the Chief Operating Officer, Home & Community Support, you'll partner closely with operational, finance and workforce leaders to deliver commercial outcomes that support both organisational performance and exceptional customer experiences.

Your responsibilities:

- Lead commercial strategy and business performance across our national Home & Community Support division
- Drive revenue growth, margin improvement, funding conversion and package utilisation outcomes
- Lead pricing strategy, governance and commercial modelling to support strategic decision-making
- Identify new revenue opportunities across fee-for-service, private market and emerging growth channels
- Establish commercial frameworks that improve workforce productivity, utilisation and operational performance
- Partner with Finance and Operations to deliver meaningful commercial insights, forecasting and performance improvement initiatives
- Build and lead a high-performing commercial function while influencing leaders across multiple regions and business units

About you

You’ll bring a proven track record of leading commercial performance in a large, complex service-based environment and be comfortable influencing senior stakeholders to achieve meaningful business outcomes.





You’ll likely have experience in:

- Commercial leadership, strategy, finance, business performance or operational improvement
- Pricing strategy and governance
- Commercial modelling and business case development
- Workforce productivity and operational performance initiatives
- Executive stakeholder management and influencing outcomes across large organisations
- Leading high-performing teams through change and growth
- Aged care, health, community services or similarly complex sectors highly regarded

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always secure; and Always together in all aspects of your work.

- Executive leadership role reporting directly to the COO, Home & Community Support
- Chance to influence strategy and performance across one of Australia's largest home care providers
- National scope with meaningful impact on customers, workforce and business outcomes
- Hybrid working environment with flexibility to balance office and home working
- Salary packaging options and tax benefits of up to $15,900 plus additional $2650 in entertainment per year available
- A work culture that values you and invests in your career
- Options for additional purchased leave
- Employee Assistance Program for you and your family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to building a diverse and inclusive workplace.

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📌 Head of Commercial - Home & Community Support (Melbourne)
🏢 Bolton Clarke
📍 Melbourne