Job Description

South Yarra, VIC | Full-time or Part-time Opportunity

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About Zervos Lawyers

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Zervos Lawyers is a well-established boutique law firm with a strong reputation across commercial, litigation, property and estates law.

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We're committed to delivering exceptional outcomes for our clients through professionalism, accountability and a collaborative approach. We're looking for an experienced Operations Manager to help shape our internal operations, support our people and drive continuous improvement across the business.

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This is an opportunity to join a respected firm where you'll play a key leadership role and make a genuine impact on the way the business operates.

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The Opportunity

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As our Operations Manager, you'll work closely with the Principal and senior leadership team to oversee the firm's day-to-day operations, people management, systems and governance.

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You'll be responsible for ensuring the business runs efficiently while implementing processes that support sustainable growth and operational excellence.

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This role is ideal for an experienced operations professional who enjoys balancing strategic thinking with hands‐on execution and thrives in a professional services environment.

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Key Responsibilities

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- Lead the firm's operational functions, ensuring efficient and consistent business performance.
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- Manage employee onboarding, induction, training, performance management and offboarding.
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- Maintain leave, attendance and workforce planning systems.
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- Develop, implement and continuously improve policies, procedures and operational workflows.
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- Oversee the firm's practice management systems, including LEAP.
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- Manage relationships with IT providers and other external service partners.
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- Support recruitment activities and workforce planning.
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- Assist with budgeting, forecasting and operational financial management.
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- Support leadership with financial oversight and reporting.
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- Coordinate compliance, governance and risk management initiatives.
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- Oversee the operational delivery of internal communications and marketing activities.
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- Partner closely with leadership to ensure strategic decisions are effectively implemented across the business.
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Skills & Experience

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- 7+ years' experience in operations, practice management or business management within a legal or professional services environment.
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- Proven experience leading people and managing operational systems and processes.
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- Experience with budgeting, forecasting and financial reporting.
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- Solid understanding of governance, compliance and risk management.
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- Experience using legal practice management software, with LEAP highly regarded.
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- Excellent organisational and project management skills.
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- Strong communication and stakeholder management abilities.
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- High attention to detail and a proactive, solutions-focused approach.
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Why Join Zervos Lawyers?

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At Zervos Lawyers, you will join a well-established boutique firm with a strong reputation across commercial, litigation, property and estates matters.

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We offer:

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- A senior, trusted leadership role within the firm
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- Direct involvement in strategic and operational decision‐making
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- A collaborative, professional team culture built on trust and accountability
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- Genuine autonomy and responsibility
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- Competitive salary package
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- Firm-funded professional development and training
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- A vibrant South Yarra location close to public transport, cafes and lifestyle amenities
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📌 Operations Manager (Williamstown)
🏢 Zervos Lawyers
📍 Williamstown