Think Local Search is a local SEO company that focus on building online presence for our clients in their local area's. We span across the globe with offices in the UK, Singapore, Canada, NZ & the US. This continued growth has created an opening for an enthusiastic and self-driven individual who will be responsible for managing new and existing client accounts.
n
This Sydney based role reports directly to the Customer Service Manager and has breadth of opportunity and challenge.
n
The desired candidate is enthusiastic, passionate, articulate, resilient, and confident.
n
You should be an excellent relationship builder that thrives on working in a team environment and will develop a genuine interest in their client's business.
n
Your responsibilities will include:
n
n
- Exceptional customer service to all clients
n
- Responding in an efficient and professional manner to all clients
n
- Management and first call resolution of customer concerns
n
- Provide product information and assistance
n
- Proactively maintain an up to date knowledge of all products and services to ensure a superior experience for the consumers
n
n
To be considered for this position you will demonstrate the following capabilities:
n
n
- Previous experience in a customer service role
n
- Skilled verbal and written communication skills
n
- Exceptional problem solving skills
n
- Professional telephone manner and possess a high level of resilience
n
- Proven ability to meet KPI's
n
n
Preferred Skills:
n
n
- SalesForce or similar CRM knowledge
n
- Basic knowledge of SEO (or be committed to learn)
n
- Basic knowledge of PPC (or be committed to learn)
n
- An appreciation / understanding of Sales
n
- Customer Service Skills
n
n
What is on offer?
n
n
- Great team environment
n
- Close to public transport
n
- Immediate start
n
- Long term opportunities
n
- Monday - Friday
n
n
Our Company will provide the successful candidate with all the training, development and support needed to allow excellence in this role.
n
Job Duties:
n
n
- Record and modify customer information within the database
n
- Engage with clients in a friendly and professional manner while actively listening to their concerns
n
- Offer support and solutions to customers in accordance with the company's customer service policies
n
n
#J-18808-Ljbffr
📌 Customer Service Representative (New South Wales)
🏢 Think Local Search
📍 New South Wales
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.