Job Description

Legal Receptionist & Client Intake Coordinator

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Eliver Family Law | Melbourne CBD and South Morang

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About the role

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Eliver Family Law is seeking a Legal Receptionist/Client Intake Coordinator to manage reception and new-client onboarding across our two offices.

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You will be responsible for the client journey from initial enquiry through to consultation, engagement and handover to the legal team. This is a role requiring excellent judgment, organisation and communication.

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Key responsibilities

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- Managing telephone, email and website enquiries.
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- Obtaining initial information and identifying urgent matters.
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- Coordinating conflict checks and consultation calendars.
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- Sending appointment information, forms and payment requests.
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- Following up enquiries and maintaining accurate intake records.
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- Opening current matters and coordinating onboarding documentation.
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- Welcoming clients and providing general reception and administrative support.
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- Liaising with lawyers and support staff across both offices.
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- Helping improve the firm's intake and administrative processes.
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About you

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- At least two years' experience in legal reception, administration or client intake.
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- Family law experience is strongly preferred.
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- Excellent written communication and a professional telephone manner.
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- Calm, empathetic and confident when dealing with clients in difficult circumstances.
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- Organised, accurate and reliable with follow-through.
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- Comfortable working autonomously and managing competing priorities.
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- Experience with Smokeball, LEAP or a similar legal practice-management system preferred.
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About us

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Eliver Family Law is a growing family law practice with offices in South Morang and now Melbourne's CBD. We advise and represent clients in parenting matters, property settlements, complex financial disputes and urgent proceedings.

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📌 Receptionist (Whittlesea)
🏢 Eliver Family Law
📍 Whittlesea