Assurant is seeking a Senior Complaints Officer based in Hawthorn East to lead the complaints function, manage complex disputes, and exercise final IDR decision-making authority.
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You will coach a team of Complaints Officers, ensure compliance with RG 271 and AFCA guidelines, and deliver fair, timely customer-focused outcomes.
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Join a diverse, supportive culture with mentoring, parental leave, education support, and hybrid work options.
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📌 Senior Complaints Leader | IDR &Expert | Hybrid (Victoria)
🏢 The Warranty Group Australasia
📍 Victoria
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