We are seeking an Accommodation Hotel Receptionist (Guest Service Agent) to join of our Metropole Apartment Hotel in Melbourne. Experience in this position will be highly regarded.
n
You must have a genuine passion for hospitality, a calmness while working under pressure with a keen eye for detail in facility, service, and product delivery. You will understand that customer service is at the forefront of everything we do.
n
Attributes
n
n
- A genuine friendly approach to others
n
- Hotel Front office experience favourably considered
n
- Demonstrable ability to assist in the reservation process from phone call to check-in and follow through to check-out
n
- Knowledge of RMS, or similar system is a definite advantage but not essential
n
- Good knowledge of hotels or the serviced apartment industry and procedures is desirable
n
- Flexibility to work a varied roster including evenings and possibly weekends
n
- Professional telephone manner and communication skills
n
- Computer literacy in Word and Excel is preferred
n
- Patience and proven ability to work under pressure and meet deadlines
n
- An eye for detail,
professional personal presentation and valuable organisational skills
n
- Previous Experience is a definite bonus
n
- Possess an outgoing and friendly personality with a 'can do attitude'
n
n
Candidates must be Australian citizens or permanent residents.
n
Candidates without hospitality background must have customer service experience.
n
About us
n
Central Apartment Group operates a National chain of 26 Apartments Hotels (https://www.centralapartmentgroup.com.au). With our head office is located in Brisbane, we specialise in the management and operation of Apartment hotels across Australia. Our philosophy is to create a "home away from home" environment allowing our customers to stretch-out, work and relax in affordable comfort. Our focus is on providing Quality Accommodation in Superior Locations.
n
If you are someone who takes pride in your work, are looking for a fulfilling and secure role within a Nationally recognised company then look no further as job security is on offer for the right applicant.
n
Please Note: Only shortlisted applicants will be contacted.
n
#J-18808-Ljbffr
📌 Hotel Receptionist - Guest Service Agent (GSA) - Melbourne (Victoria)
🏢 Central Apartment Group
📍 Victoria
Reply to this offer
Impress this employer describing Your skills and abilities, fill out the form below and leave Your personal touch in the presentation letter.