IT Service Desk Team Lead: Lead, Mentor & Drive Excellence (New South Wales)

IT Service Desk Team Lead: Lead, Mentor & Drive Excellence (New South Wales)

28 Aug
|
NextGen HR
|
New South Wales

28 Aug

NextGen HR

New South Wales

Job Description

NextGen HR Pty Ltd is seeking an experienced IT Service Desk Team Lead to provide technical leadership and operational oversight of the Service Desk. You will stay technically hands-on while guiding the team to meet service delivery and customer outcomes.

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You will oversee escalations, monitor KPIs, and drive continuous improvement, coaching team members and coordinating with related IT stacks to ensure security and compliance in daily operations.

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📌 IT Service Desk Team Lead: Lead, Mentor & Drive Excellence (New South Wales)
🏢 NextGen HR
📍 New South Wales

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