Job Description

A specialist private clinic located at the Greenslopes Private Hospital is seeking a friendly and organised Secretary to join our team.

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Our clinic supports two specialists — a Neurologist and a Paediatrician — and we are looking for someone who thrives in a dynamic medical environment and genuinely enjoys helping patients and families.

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This is a full-time role, initially casual with the intention to transition to permanent employment. A 9-day fortnight can be discussed with the right candidate.

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Our clinic operates Monday to Friday, with occasional Saturdays.

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About the Role

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You will be an significant part of our clinic and the first point of contact for many of our patients and families, playing a key role in ensuring the smooth day-to-day operation of the clinic. This is a role for someone who takes pride in getting the details right and is confident managing the busy administrative and billing requirements of a specialist private practice.

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Duties will include:

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- Managing appointments and specialist schedules across 6 days a week
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- Greeting patients and families and providing warm, professional and exceptional service
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- Managing and maintaining accurate and confidential patient records, correspondence and clinical documentation
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- Liaising with specialists, GPs, allied health professionals, hospital staff and other healthcare providers as required
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- Processing private, Medicare, DVA and private health fund billings
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- Managing accounts and following up outstanding administrative matters
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- Handling phone and email enquiries
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- Ensuring referrals, reports, correspondence and other important documentation are actioned promptly and accurately
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- Maintaining a calm and professional environment within the clinic
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About You

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The ideal candidate will:

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- A minimum of 6 months' experience as a specialist medical secretary/receptionist
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- Have exceptional attention to detail — you notice the small things
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- Have excellent organisation skills, be highly motivated, able to multitask effectively and prioritise competing demands
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- Have excellent written and verbal communication skills
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- Be proactive, switched on and able to use initiative
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- Have the confidence to work independently and productively during quieter periods, and efficiently under pressure during busy periods
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- Possess strong conflict resolution and problem-solving abilities
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- Be confident using practice management software, billing item codes, and handling confidential patient information
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- Have the ability to work collaboratively with specialists, GPs, allied health professionals and hospital services when required
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- A warm, friendly and compassionate manner when dealing with patients and families
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- Be proficient in Eclipse and Xestro (highly desirable)
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What We Offer

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- Supportive and friendly team environment
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- Opportunity for long-term growth within the clinic
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- Convenient location within Greenslopes Private Hospital with on-site car parking and street parking available
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- Flexible casual role with pathway to permanent full-time employment
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- A 9-day fortnight may be considered for the right candidate
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If you are an experienced medical secretary who encompasses exceptional attention to detail, strong initiative, accountability, and a warm nature, we would love to hear from you.

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📌 Specialist Medical Secretary (Queensland)
🏢 QNeurology
📍 Queensland