Job Description

This role exists to improve meeting room uptime, reduce avoidable incident volume and provide faster resolution through a consistent onsite presence. You will complete proactive room checks, respond to AV incidents and service requests, support meeting room technology during business hours and elevate more complex issues when required.

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This is a practical, customer-facing role suited to someone with foundational AV, IT support, service desk or meeting room technology experience who enjoys hands‐on troubleshooting, regular onsite interaction and keeping meeting spaces running reliably.

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Key responsibilities

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- Provide onsite support for AV and meeting room technology during business hours, Monday to Friday.
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- Respond to incidents and service requests related to meeting room hardware and collaboration tools.
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- Complete proactive room checks, testing and basic preventative maintenance.
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- Troubleshoot microphones, speakers, cameras, displays and Microsoft Teams Rooms devices.
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- Act as the onsite escalation point for the Service Desk and provide clear updates on issues and progress.
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- Support room setups, minor changes and post-installation testing.
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- Maintain basic documentation, including room status, recurring issues and asset information.
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- Escalate complex technical issues to senior engineers with clear notes and supporting detail.
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- Maintain a professional, reliable and customer-focused presence onsite.
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What we are looking for

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- Experience in AV, Teams Rooms, IT support or meeting room technology, with strong troubleshooting skills and a customer-focused approach.
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- Practical hands‐on troubleshooting capability and a willingness to learn.
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- Familiarity with Microsoft Teams Rooms or similar collaboration platforms.
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- Confidence working independently onsite, with support available from remote and senior teams.
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- Clear communication skills and the ability to assist non-technical users in a calm, professional manner.
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- Experience in a corporate, enterprise or secure site environment.
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- Exposure to structured cabling, AV signal flow or room commissioning.
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- Basic ITIL, service desk or ticket management exposure.
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Personal Attributes

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- Reliable, methodical and calm under pressure.
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- Strong sense of ownership and accountability.
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- Service-oriented with good attention to detail.
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- Able to escalated appropriately and communicate issues clearly.
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Why this role may suit you:

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- Stable Monday to Friday role in a high-profile corporate customer environment.
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- Valuable pathway for an early career AV technician to build practical onsite capability.
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- Varied work across meeting rooms, collaboration spaces and user support.
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- Support from IComm's Service Desk, Service Delivery and senior engineering teams.
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📌 Onsite AV Support Technician (New South Wales)
🏢 IComm
📍 New South Wales