Join Brisbane’s Leading Pool Care Specialist – Operations Leader

$70,000–$80,000 + Super

Leadership Role | Scheduling & Quoting | Technical Troubleshooting

Swimart Sunnybank is expanding, and we’re seeking an experienced and motivated Operations Leader to oversee our service team of 4 Technicians, manage daily operations, and deliver exceptional customer outcomes.

If you’re a hands‑on leader with strong technical knowledge and a passion for developing people, this role offers the perfect blend of field work, coordination, and operational leadership.

Your Role: Lead, Coordinate & Elevate Our Service Operations

As our Operations Leader, you will take ownership of the smooth running of our service department. Your responsibilities include:

- Scheduling & Workflow Management — Plan, coordinate, and optimise daily service routes to maximise efficiency, minimise travel time, and ensure timely customer service.
- Quoting & Job Scoping — Prepare accurate quotes for equipment installations, repairs, maintenance packages and green pool recover. Communicate clearly with customers to help them understand options and make informed decisions.
- Advanced Troubleshooting — Provide expert support to technicians on complex equipment faults, water chemistry issues, and system diagnostics. Step in for difficult jobs when required.
- Team Leadership & Development — Mentor technicians, support onboarding, and ensure consistent service standards across the team.
- Customer Engagement — Build strong relationships, handle escalations professionally, and ensure every customer receives exceptional service.
- Operational Oversight — Maintain quality, safety,



and compliance across all service activities while driving continuous improvement.

This role suits someone who enjoys being both hands‑on and strategic — leading people while staying connected to the technical work.

What You’ll Bring

We’re looking for a leader who is:

- Friendly, approachable, and confident guiding a team
- Organised, reliable, and strong in planning and coordination
- Skilled in technical problem‑solving and decision‑making
- Comfortable working independently and collaboratively

Role Requirements:

- Previous experience in pool servicing, maintenance, or equipment installation
- Strong technical knowledge of pumps, filters, chlorinators, and cleaning systems
- Experience with scheduling, quoting, or operational coordination (highly regarded)

Why Lead with Swimart?

- Competitive salary: $70,000–$80,000 + Super (higher packages for senior leaders)
- Leadership development and ongoing technical training
- Supportive, friendly team culture
- Service vehicle provided
- Explicit pathways to senior management
- Be part of a respected brand with decades of customer trust

We operate 7 days a week to best serve our customers. We aim to create a balanced schedule for all team members.

Welcome to Swimart, Proudly Australian owned and Australia’s largest swimming pool and spa specialist group.



With over 30 years’ experience and over 70 outlets across Australia and New Zealand, Swimart is the TRUSTED expert in pool care, offering you a reliable and easy way to enjoy and protect your pool or spa.

We provide an extensive and affordable range of pool supplies, pool and spa chemicals, and pool services, in-store as well as at home for your convenience. Since we established our first store in the Sydney suburb of Killara back in 1983, our friendly network of highly experienced swimming pool technicians and customer service professionals have ensured the health and wellbeing of thousands of pools and spas.

Source: This is an extract from the company's own website.

Welcome to Swimart, Proudly Australian owned and Australia’s largest swimming pool and spa specialist group. With over 30 years’ experience and over 70 outlets across Australia and New Zealand, Swimart is the TRUSTED expert in pool care, offering you a reliable and easy way to enjoy and protect your pool or spa.

We provide an extensive and affordable range of pool supplies, pool and spa chemicals, and pool services, in-store as well as at home for your convenience. Since we established our first store in the Sydney suburb of Killara back in 1983, our friendly network of highly experienced swimming pool technicians and customer service professionals have ensured the health and wellbeing of thousands of pools and spas.

Source: This is an extract from the company's own website.

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📌 Operations Leader (Queensland)
🏢 Swimart Sunnybank
📍 Queensland