Job Description

Join Bevilles - Australia's most loved jewellery brand as we redefine value, style, and innovation in the jewellery industry.

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Bevilles is on a mission to become the #1 destination for quality and affordable jewellery. With stores nationwide and a bold growth strategy, we're looking for a data-driven and proactive CRM & Loyalty Coordinator to manage direct marketing campaigns, optimise customer lifecycle journeys, and support our loyalty program across Bevilles' national footprint.

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Why You'll Love It Here:

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- Permanent Full time role - 38 hours per week
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- Flexible work options to keep your work-life balance in check
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- Generous staff discounts for you & your family
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- A fun, inclusive, and supportive culture where your growth matters
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- Access to exclusive product previews and gifting initiatives
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What You'll Do:

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- Execute CRM campaigns across email, SMS, push, and inbound channels
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- Lead campaign briefing, performance tracking, and reporting
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- Optimise engagement through A/B testing and audience segmentation
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- Support loyalty program operations and internal team education
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- Analyse data to reduce churn and increase customer value
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What You'll Bring:

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- 4+ years' experience in CRM, loyalty, retention, lifecycle or direct marketing.
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- Experience working with CRM and marketing automation platforms, with Braze experience highly regarded.
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- Strong knowledge of customer segmentation, lifecycle marketing and campaign optimisation.
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- Experience managing loyalty programs and customer engagement initiatives.
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- Exceptional analytical, project management and stakeholder engagement skills.
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- A degree in Marketing, Communications, Public Relations or a related discipline.
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Why Bevilles?

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We're a team that values innovation, accountability, and growth. You'll be part of a supportive, creative environment where your ideas matter, and your impact is visible.

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📌 CRM and Loyalty Specialist (Queensland)
🏢 Michael Hill
📍 Queensland