Job Description

Band 6: $99,873.81 - $108,307.45 per annum +Superannuation

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Fixed Term Full Time | 6 Month Opportunity

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Exciting opportunity to join one of Melbourne's largestmunicipalities.

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Located in the centre of Melbourne's growing west, Brimbank CityCouncil is a local government that is welcoming, diverse, and proud - just likethe community we serve.

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Being community-first underpins everything we do. We work andadvocate for our community, being innovative, future-focused, and responsive;applying these same principles to the way we work with each other everyday.

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Brimbank is situated on the traditional lands ofthe Wurundjeri and Bunurong people. We pay our respects to theirElders past, present and emerging.

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Every person working for Brimbank City Council shares our aspirationto make our City the best it can be!

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We are currently seeking a Full Time Permanent staff member to join our team based at our offices in Sunshine.

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Customer Experience Project Officer

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The role

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Reporting to the Coordinator Customer and Digital Experience, we are seeking a Customer Experience Project Officer who can bring their skills and experience for:

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- Working with Customer and Digital Experience Leads to execute customer experience projects, aligning with the Customer Experience Charter and organisational goals.
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- Define and manage project scopes, schedules, milestones, resources, risks, and implementation plans in consultation with Leads.
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- Track project performance, identify risks and issues, take corrective actions, and elevate when necessary.
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- Support program data collection, governance, reporting, and evaluation.
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To be considered you will have

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- Degree or diploma in project management, business, service design, digital transformation, data analysis or a related discipline, and some relevant experience.
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- Alternatively,



lesser formal qualifications combined with substantial relevant experience in customer experience, project delivery, service improvement or digital transformation.
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- Demonstrated experience coordinating projects or significant project workstreams involving multiple stakeholders.
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- Demonstrated experience analysing data and preparing evidence-based reports and recommendations.
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Benefits of working at Brimbank include:

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- Rostered day off
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- 36 hour working week
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- Flexible work practices including hybrid working arrangements
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- 16 days of personal leave per year (FTE)
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- 20 weeks paid parental leave (FTE)
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- 8 weeks partner leave (FTE)
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- Make a positive impact to your local community
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Brimbank City Council actively encourages applicants from Aboriginal and Torres Strait Islander heritage, people living with disability, and LGBTQIA+ and people from culturally diverse backgrounds to explore the opportunity of a career at Brimbank.

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To be eligible for employment at Brimbank City Council you must be an Australian citizen, permanent resident of Australia or be legally entitled to work in Australia.

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If you have any support or access requirements, or would like to speak to someone about employment process please contact People Culture and Wellbeing on 92494000.

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Brimbank City Council is a Child Secure organisation and endeavouring to promote child safe, child friendly practices.

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To view a copy of this Position Description, please go to https://www.brimbank.vic.gov.au/careers and click on the Job Listing.

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To view a full list of employee benefits, please view Council's Employee Values Proposition.

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If you want to know more about what we do or why you should work for Brimbank City Council check out our web page: https://www.brimbank.vic.gov.au/careers

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Please use Google Chrome if you have any difficulties viewing / downloading the Position Description.

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📌 Customer Experience Project Officer (Brim)
🏢 Brimbank City Council
📍 Brim