Job Description

Flexibility with hours 8am - 4pm and 9am - 5pm

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Work close to home in our Welshpool office as well as from home

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Join a market leading West Australian organisation

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With over 1.3 million members RAC is one of WA's most iconic and trusted brands. We are a purpose-led member organisation striving to create greater value for our members and deliver on our purpose to be " The driving force for a better WA ."

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We are looking for a Claims Specialist to join our established and high preforming Motor Assessing team at our Welshpool office.

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On a daily basis this role will be accountable for providing administrative support and referral point to the Motor Assessors and Motor Assessing Managers whilst ensuring a consistent delivery of insurance claims services to our members

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This is achieved by having great conversations over the phone and by accurate information recording on our systems

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We currently have a Permanent chance as well as a 12month Secondment/Contract available

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What will you be doing?

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- Deliver exceptional service to members, third parties and service providers on claims enquiries and lodgement referrals via multiple channels throughout the insurance claim
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- Manage assigned caseload in line with best practice procedures
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- Manage the motor vehicles salvage operations, including all cleared vehicles to be sold through the appropriate and authorised channel
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- Enable the release of salvage vehicles for auction and arranging the disposal of total losses
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- Explain total loss process including processing timeframes to members to manage expectations
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- Provide reliable and accurate correspondence on total loss claims
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- Support single vehicle claims and acting as a point of contact for external assessors and repairers
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- Assist motor claims settlement follow up actions, reviewing assessment reports and case notes to support a prompt settlement.
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What are we looking for?

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- An eagerness to learn, we will train you in all the technical aspects of the role, no previous insurance experience is needed!
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- Strong computer literacy skills and the ability to learn new systems
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- Excellent verbal and written communication skills
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- Exceptional customer service skills and a high attention to detail
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- Experience in conflict resolution and negotiating
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- Time management skills
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- Commitment to putting members at the centre of everything you do
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What can we offer you?

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- A workplace culture where our people feel valued, respected and empowered
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- RAC recognise the value of flexible working arrangements to help you achieve a balance between work responsibilities and personal commitments. We support a mix of on site and remote working where applicable.
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- Be part of a purpose led organisation that gives back to the WA community
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- An environment that values ongoing career development
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- Free Roadside Assistance and discounts on RAC products and services including Insurance, Holiday Parks and Resorts, Security, Finance and Auto Services
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- Opportunities for community engagement and corporate volunteering
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Applications Close COB Wednesday 2nd September 2026.

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#BetterJourneysRAC #LI-LH1

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📌 Motor Assessing Claims Specialist (Perth)
🏢 RACWA
📍 Perth