Job Description

Manager, Service Desk and End User Computing (Canberra or Sydney)

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Commonwealth Superannuation Corporation - Canberra ACT

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14h ago , from Commonwealth Superannuation Corporation

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- Location: Canberra preferred, open to Sydney
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- Position type: Permanent
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Your new role

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We're looking for an experienced technology leader to join our Transformation and Technology team as Manager, Service Desk & End User Computing. This is an opportunity to lead critical customer-facing technology services that support our people across office, remote and cloud environments, while shaping the future of end-user technology at CSC. Play a key leadership role in driving service excellence, continuous improvement, technology modernisation and strong customer outcomes, while fostering a high-performing and engaged team culture.

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Key Responsibilities

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- Lead and develop the Service Desk and
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End User Computing teams

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- Oversee service desk operations and end-user technology services
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- Monitor service performance and drive continuous improvement
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- Manage escalations and support major incident response
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- Shape CSC's end-user technology standards and roadmap
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- Oversee technology asset, configuration and knowledge management
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- Manage budgets, vendors and key service provider relationships
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- Strengthen risk, audit and compliance outcomes
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- Identify opportunities to improve technology services and the employee experience
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What you'll need to excel

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- Tertiary qualification or certification in a relevant discipline or an equivalent combination of relevant knowledge, training and/or experience, desired
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- Minimum of 2 years' experience in maintaining finances e.g. Budgets/Contracts
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- Experience in IT service management and ITIL best practices
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- Strong knowledge of infrastructure, telecommunications, end-user technologies and cloud services
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- Understanding of IT security, virtual desktop and device management solutions
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- Experience improving systems, processes and service delivery outcomes
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- Proven ability to lead, coach and develop high-performing teams
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- Solid organisational skills, with the ability to manage competing priorities
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- Excellent communication and stakeholder management skills
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- Opportunity to shape and improve the end-user experience through modern workplace technologies and processes
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- Work with a dedicated, enthusiastic and high-performing team
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- Be part of an environment that values innovation and continuous improvement
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For any other questions about this role, contact: ***********@csc.gov.au

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No agency applications considered

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What you'll get in return

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A career where you belong

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At CSC, we're committed to more than super - we're committed to people. That means creating a workplace that values diversity, promotes equity, and fosters inclusion across everything we do.

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Our gender equality strategy is more than a promise - it's a plan. We're actively increasing representation in our workforce, removing barriers to career progression, and creating pathways for all employees to grow and succeed.

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We welcome candidates of all genders, cultural backgrounds, ages, sexualities, and abilities. We offer flexible work, inclusive policies, and development opportunities designed to support you at every stage of your career.

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We're proud to be an equal opportunity employer - and proud of the progress we're making. Join a workplace where you can thrive, grow, and belong. Learn more about CSC and our benefits:www.csc.gov.au/Members/About-CSC/Careers

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📌 Manager, Service Desk and End User Computing (Canberra or Sydney)
🏢 Commonwealth Superannuation
📍 Canberra