Job Description

About the Position:

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We're looking for a dedicated and experienced dental receptionist to join our team at About Smiles Chatswood on a part-time basis, working 4 days per week — Monday, Tuesday, Thursday and Friday, plus one to two Saturday per month.

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At About Smiles Chatswood, you'll be part of an experienced team with over 25 years of combined clinical experience, delivering high-quality cosmetic and general dentistry. The practice offers a wide range of treatments, including implants, oral surgery and veneers.

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As one of the first faces our patients see, you'll play an significant role in creating a warm, professional and positive experience from the moment they walk through the door. We're looking for someone who enjoys connecting with people, is organised and confident in a busy environment, and takes pride in making patients feel comfortable and well looked after.

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Key Responsibilities:

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- Patient Interaction: Greet patients warmly, check them in and out, and manage appointment scheduling.
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- Administrative Support: Handle phone calls, emails, and inquiries, providing information about treatments and addressing patient concerns or complaints.
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- Billing and Insurance: Process payments, manage billing inquiries, and assist patients with payment plans and verification.
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- Records Management: Maintain patient records accurately,



ensuring confidentiality and compliance within regulations.
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- Office Organisation: Keep the reception area tidy and organised, ensuring that all necessary materials are stocked and available.
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- Team Collaboration: Work closely with dental staff to ensure efficient patient flow and communication between front and back office.
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What we can offer you:

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- Competitive hourly rate
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- Varied and rewarding role
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- Make a real difference to the patient experience
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- Build and develop your dental knowledge
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- Access to our Employee Assistant Program
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- Unlock exclusive discounts and cashback offers on the Work App
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- Certified Great Place to Work two years in a row 2024 & 2025
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What do you need to succeed:

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- Prior dental receptionist experience is essential
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- A Cert III or IV in Dental Assisting is beneficial
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- Excellent verbal and written communication skills
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- Ability to multitask, priorities tasks, and manage time effectively in a fast-paced environment
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- Capability to address patient concerns and resolve issues with professionalism and empathy
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- Attention to detail
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What's Next:

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If you're looking for a role where you can be part of a supportive team, build strong patient relationships and grow your dental knowledge, we'd love to hear from you!

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📌 Dental Receptionist (New South Wales)
🏢 Totally Smiles
📍 New South Wales