Team environment with experienced people.

Kaishan Compressors Australia is a division of a global air and gas compressor manufacturer with over 60 years of manufacturing history.

The company’s main products consist of rotary screw, reciprocating and centrifugal air compressors, refrigerant dryers, pressure vessels, gas compressors and products for removing contaminants from compressed air. Screw compressors comprise those with power ranging from 4kW to 630kW covering electric and diesel motor drive, variable speed drive and multi-stage compressors.

With over 2,000 sales outlets globally, Kaishan’s products are also sold in more than 60 countries and regions worldwide, including Australia, Recent Zealand, China, United States, Canada, UAE, Germany, Japan, Korea and India.

Kaishan Australia is one of 74 group companies forming part of a global manufacturing company employing more than 5500 people.

About the role

Kaishan Compressors requires the services of an experienced Customer Service Manager to lead our Keysborough based service team. Reporting directly to the General Manager Service & Operations , this role is responsible for customer support, business development and the management of service technicians and coordination staff required to support our extensive customer base. This person must have previous experience in a customer service managerial role. You would need to be a confident self-starter with the right attitude who is keen to learn and be focused on delivering productive, profitable and high-quality customer service whilst working with a committed team.

Responsibilities

- Lead, manage and develop the Service team to achieve performance and operational efficiency




- Manage day-to-day service operations, including job scheduling and technician allocation
- Drive productivity, efficiency and timely repair order completion
- Manage customer communication and satisfaction throughout the service process
- Oversee invoicing, quoting, warranty administration and repair order accuracy
- Ensure service manuals, systems, tools, equipment and vehicles are maintained to a high standard
- Drive service department growth through active promotion and customer engagement
- Prepare reports and performance reviews as required
- Provide first level technical support to your technicians
- Lead by example for all things safety related
- Facilitate best in class service and support to our customer base through the leadership of our Victorian team. Develop relationships with key customers in order to improve customer retention through the provision of on-site support, service, repairs and preventative maintenance ensuring customer equipment operates from "one service to the next" without fault.
- Your experience will allow you to help diagnose technical problems and determine appropriate solutions in conjunction with our field service technicians.

Qualifications / Experience

- Have good written and verbal communication skills.
- Be trade / tertiary qualified in a technically based field or industry.
- Experience in providing leadership to a diverse group
- Must have the right to work in Australia.
- Be prepared to visit customers to develop business, build relationships and to resolve issues as required.
- Air Compressor or related experience will be highly regarded
- Strong computer and systems usage experience
- Must be willing to exercise a hands on approach

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📌 Service Manager Victoria (Melbourne)
🏢 Kaishan Australia
📍 Melbourne