Job Description

Position Overview

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Founded in 1974,Gliderol Garage Doorsis one of Australia's leading manufacturers of Residential and Light Commercial continuous sheet curtain roller doors, Sectional Overhead Doors and automatic operators.

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We are seeking an energetic well-organised and highly motivated person to assist our NSW Sales department & provide support to our administrative team. With strong focus on providing exceptional customer service, responsibilities will include:

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What you will do

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- Data entry and processing of customer orders
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- Responding to customer enquires via phone and email
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- Providing technical assistance for product troubleshooting and facilitating sales of spare parts
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- Account administration
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- Providinggeneral support within the sales department.
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What we require

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- Previous experience in a customer service and administration role
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- Excellent communication and interpersonal skills.
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- Strong problem-solving abilities and attention to detail.
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- Ability to manage multiple tasks and priorities in a fast-paced environment.
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- Experience working with spare parts is advantageous, but not essential
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- Proficiency in using computer systems and customer service software.
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- Ability to remain calm and professional in stressful situations
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What we prefer

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- Knowledge of CRM systems
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- Previous experience within a manufacturing-based business (highly regarded)
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- A team player
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- Naturally helpful, professional and patient, with a genuine desire to resolve customer issues.
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- Comfortable learning and using CRM, ERP/order processing, inventory, invoicing, email and planning systems.
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Who we are

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- We are at the heart of every place that matters. From automatic doors to cloud-based access solutions, we enable seamless movement in secure, secure, and sustainable spaces.
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- With over 16,000 employees worldwide, we are a global leader in access solutions across industries including healthcare, aviation, education, hospitality and more. We focus on innovation, collaboration, and creating real impact for our customers and communities.
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- At dormakaba, you're encouraged to take initiative, grow your skills, and build your career alongside a global team shaping the future of access.
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📌 Sales Support Coordinator (New South Wales)
🏢 Dormakaba International Holding
📍 New South Wales