Job Description

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- Armadillo was globally certified as a Great Place to Work in 2026
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- Our business is growing! Exciting time to join an energetic, friendly and purpose-led team.
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- Located in the exciting James Street precinct, QLD.
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About Us

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Armadillo is a truly sustainable company - for the good of the world we live in and all who journey with us. Our rugs lie lightly on this earth. Founded in 2009 we are an Australian-born company, with showrooms in Sydney, Melbourne, Brisbane, Adelaide, Los Angeles, New York, San Francisco and Dallas.

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Our rugs are handcrafted by artisans in India and Nepal using natural materials and energy-efficient processes, designed to counteract today's throwaway culture and stand the test of time. As a certified B Corp, we are part of a global community of businesses working together to benefit people and the planet.

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About the Chance

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The Showroom Consultant and Trade Sales Support position is perfectly suited to a sales professional who is eager to expand their skill sets across both retail and trade departments. The Showroom Consultant & Trade Sales Support plays a pivotal role in delivering an exceptional customer experience while providing comprehensive operational and administrative support to the Trade Sales team. This diverse position is responsible for the smooth day-to-day running of the Brisbane showroom, ensuring a premium brand experience for both retail and trade clients.

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Showroom Sales & Customer Service.

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- Manage the day-to-day operations, presentation standards, performance, and retail sales activities of the Brisbane Showroom, ensuring a premium client experience that reflects the Armadillo brand.
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- Welcome and engage retail and trade clients, providing expert product knowledge, design advice, and product presentations while guiding customers through their purchasing journey.
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- Act as the first point of contact for showroom enquiries across all channels, responding promptly to enquiries, preparing quotations, and proactively following up opportunities.
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- Maintain showroom operations, including sampling processes, deliveries, after-sales support, and general administrative requirements.
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- Support local showroom events, presentations, training sessions, and community engagement activities, acting as a professional ambassador for the Armadillo brand.
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- Prepare quotations and proactively follow up enquiries to maximise conversion opportunities.
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- Provide responsive and professional after-sales service to ensure ongoing client satisfaction.
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- Provide comprehensive operational and administrative support to Trade Account Managers across Queensland, Western Australia, and Asia to help achieve sales objectives and deliver exceptional client service.
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- Support the management of trade accounts and projects through effective coordination of quotations, orders, samples, returns, client communications, and sales administration.
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- Monitor orders, invoicing, payment follow-ups, and claims,



working closely with internal teams to ensure timely resolution and a seamless customer experience.
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- Maintain accurate customer records, assist with account reviews, and contribute to reporting and sales process improvements.
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- Build strong relationships with key trade clients and stakeholders, ensuring continuity of communication and professional representation of the Armadillo brand.
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- Support showroom presentations, events, client meetings, showroom tours, and the rug loan program in partnership with Sales and Marketing teams.
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About You

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- Prior related professional experience within sales or customer service and a keen eye for design and aesthetics.
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- Prior experience in the Architecture and/or Design or furniture industry is preferred however not required.
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- A proven track record of achieving sales targets and exceptional customer service skills to drive Armadillo's growth.
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- Always enthusiastic and forward-thinking - keen to roll up your sleeves and jump straight in.
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- Frequently use your initiative to think about new ways to approach tasks. You are a natural problem solver and hold yourself accountable to your responsibilities.
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- Team player - you know how to achieve a better result by working collaboratively.
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- Proficiency with sales systems and reporting tools; detail-oriented and highly accurate.
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- Knowledge of the interior design industry, trade sales, or showroom operations preferred.
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- Adaptability and problem-solving skills in a fast-paced, client-driven environment
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We are an Equal Employment Opportunity company and therefore we encourage all candidates to apply.

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📌 Showroom Consultant and Trade Sales Support (Queensland)
🏢 Armadillo
📍 Queensland