Job Description

Why work with Assurant?

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Everyone at Assurant, no matter their role, their skills, or where they're located around the world, is united by our uncompromising values and culture. You'll bring innovative thought, and a passion for exceptional customer & client partnering to everything you do. With more than 100 years' industry expertise, we are trusted by over 300 million consumers worldwide. We support global businesses that are advancing the connected world for their customers, making technology more accessible and eco-friendly.

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Some of the benefits you'll get working at Assurant include:

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- International and Local mentoring programs
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- Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
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- Discounted Employee Share Purchase Program
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- Diversity panels and employee resource groups
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- 10 weeks company paid parental leave including superannuation contributions while on unpaid leave
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- Development programs and support for higher education
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- Novated vehicle leasing
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- Volunteering leave to give back to the communities we serve
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What's the role about?

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Based in our Auburn Device Care Centre, and in a permanent full time capacity, this role will see you:

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- Defect validation with customer complaints
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- Investigate and validate reported defects in mobile devices based on customer complaints
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- Perform manual functional tests on phones to confirm the presence and nature of the defect
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- Accurately process product returns in the internal system
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- Maintain up-to-date records of return transactions for tracking purposes
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- Create and manage return orders using Assurant software
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- Adherence to QA SOPs (Standard Operating Procedures)
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- Participate in regular training and updates to stay aligned with the latest QA practices
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- Record inspection results and elevate any deviations or non-conformities
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- Promote a quality-first mindset, accountability, and transparent communication within the team
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- Participate in regular training sessions to stay aligned with the latest QA practices and tools
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- Contribute to team discussions and initiatives aimed at improving QA processes and customer satisfaction
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Does this sound like you?

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- Experience in mobile device testing or consumer electronics QA preferred
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- QA experience in warehousing or logistics environment highly desirable
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- Strong attention to detail and a commitment to maintaining high-quality standards
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- Excellent communication and documentation skills
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- Ability to follow defined processes and procedures accurately
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- Good organizational skills and the ability to manage multiple tasks simultaneously
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- Effective communication skills and the ability to work well within a team
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- Basic proficiency in using computers and inventory management systems
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- Physical ability to perform tasks requiring standing for extended periods and handling devices
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The successful applicant will be subject to relevant background checks such as reference checks and a police check.

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At Assurant, we celebrate the differences that make us who we are. By assembling extraordinary teams from a variety of races, religions, sexual orientations, gender identities, ages, experiences, and abilities, we're able to better reflect the global communities where we live and work. By working to remove barriers, we ensure equity for everyone. The pursuit of inclusion rests with each of us. Because it's only by listening to and representing the unique voices of every individual that we can innovate for all.

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What's the culture like at Assurant?

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Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America's Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.

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Company Overview

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Assurant is a leading global business services company that supports, protects, and connects major consumer purchases.



A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world's leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.

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AI and Biometric Usage

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Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant's privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.

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Equal Opportunity Statement

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Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.

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Job Scam Alert

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Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

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We work with the world's top brands to make smart devices simpler. Vehicles last longer. Homes more secure. Problems easier to solve. And we volunteer in communities all over the globe to help the world become a greener, better place. We come from a variety of countries, cultures, and backgrounds. But we're united by our enduring values of common sense, common decency, uncommon thinking, and uncommon results. So connect with us. Bring us your best work and your brightest ideas. And we'll bring you a place where you can thrive.

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📌 Device Care Centre QA Team Member (Auburn)
🏢 Assurant Services Australia Pty
📍 Auburn