Job Description

Scheduling Officer - After hours, In-Home Support Services

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- Fast-paced scheduling |Support the team for a 3 Month Project
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- Immediate start
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- Work from home once fully trained
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- Fast-paced scheduling |Support the team for a 3 Month Project
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- Immediate start
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An exciting opportunity has become available to join a well‐respected not‐for‐profit organisation based in Macquarie Park. This role will support a busy scheduling team responsible for coordinating in‐home support services, ensuring vulnerable people receive the care they need, when they need it.

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You will be required to work Monday to Wednesday, Saturday and Sunday from 3pm - 9.30pm. There may be some flexibility with start times to work around your schedule.

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Key Responsibilities

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- Create and manage rosters for in‐home support workers
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- Allocate and adjust shifts, including arranging cover for sick or unavailable staff
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- Respond to urgent scheduling requests and service changes in a timely manner
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- Liaise with carers, clients and internal stakeholders to confirm and update booking details
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- Ensure appropriate matching of carers to clients based on skills, location and availability
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- Maintain accurate records in scheduling systems and internal databases
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- Monitor service delivery and elevate issues where required to ensure continuity of care
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- Work as part of a collaborative team to meet service levels and response time targets
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About You

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- Experience in scheduling, workforce coordination or rostering, ideally within aged care, disability (NDIS) or community services
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- Comfortable working in a high‐volume, fast‐paced and time‐sensitive environment
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- Strong organisational skills and ability to juggle multiple priorities simultaneously
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- Clear, professional communication skills when dealing with carers, clients and internal teams
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- Strong attention to detail and accuracy when updating rosters and records
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- Empathetic and solutions‐focused approach, particularly when dealing with last‐minute changes or vulnerable clients
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- Reliable, proactive and keen to contribute to meaningful, purpose‐driven work
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Why Join?

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- Be part of a not‐for‐profit organisation helping vulnerable people maintain essential support at home
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- Highly meaningful work where your scheduling decisions directly support people's wellbeing
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- Welcoming and supportive team setting with a strong sense of purpose
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- Diverse and inclusive workplace
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- Work from home once trained
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- Immediate start available
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If you have scheduling or rostering experience in aged care, NDIS or similar services and want your work to make a genuine difference, we'd love to hear from you

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📌 Scheduling Officer - After hours, In-Home Support Services (Ryde)
🏢 Alexander Appointments
📍 Ryde