From Level 4.1 $89,329.20 per year + Super

Join our team as a Senior Service Desk Analyst and play a key role in supporting the Service Desk Team Leader and Specialist to ensure the effectiveness of our existing Service Desk Team to meet service targets and provide exceptional customer service. If you have a passion for guiding teammates in technical and customer service aspects, this role is for you!

Salary from: From Level 4.1 $89,329.20 per year + Superannuation

Position Responsibilities include:

- Act as a customer champion, delivering high-quality support
- Assist in coordinating hands-on support and providing training to Service Desk Analysts and customers
- Drive a positive customer experience, resolving issues promptly
- Provide leadership in the logging of, communication, and resolution of major and high severity incidents.
- Support the Service Desk Team Leader and Specialist by preparing data reports and customer updates for stakeholders through formal channels.

Key indicators for success:

- Relevant Tertiary or Diploma qualifications in Information Technology Industry certifications (e.g., ITIL V4) highly regarded
- Excellent telephone manner written and verbal communication skills, used to dealing with senior internal stakeholders and external vendors.
- Excellent technical support and troubleshooting skills, with experience using remote desktop, call centre, and ITSM toolsets.
- Experience in successful implementation of minor changes to forms and workflows to improve processes within ITSM tools.
- Detailed knowledge of Microsoft Office and Office 365, Microsoft Windows 7 &10, Azure AD, Intune and Microsoft Active Directory, Apple IOS and Android.
- Intermediate Level Skills in Microsoft excel are required and exposure to other data analysis tools is desirable.
- Comprehensive understanding in the provisioning and support of desktops, laptops, mobiles, printers, and other peripherals.
- Comprehensive understanding of TCP/IP based networking protocols; network hardware and concepts.
- Ability to successfully pass all background related checks including National Police History Check
- Possession of C Class Drivers Licence
- Flexibility and willingness to perform duties specific to their role outside of core business hours if/when required in an On-Call and roster basis

Why choose Logan City Council?





We have a friendly, customer centric culture, supporting diverse and team-oriented working relationships across the organisation, with a connection to purpose and community.

In addition to being centrally located, Logan City Council has great benefits to help support your professional and personal growth including:

- Salary from: From Level 4.1 $89,329.20 per year + superannuation.
- Accrue Additional Leave - Use your annual leave for when you want a break and accrue additional Christmas Leave throughout the year.
- Work-Life Balance - Full-time hours worked over a 9-day (72.5hr) fortnight, equating to an extra 22 days off each year!
- Flexible Work - We support work-life balance with flexible working arrangements.
- Health & Wellness - Access to Fitness Passport Program for a healthier lifestyle. Look after your health with our Corporate BUPA discount.
- Salary Packaging - Why not look into the right vehicle lease for your needs?
- Professional Growth - Take advantage of ongoing learning and development opportunities.
- Supportive Environment - Benefit from our Employee Assistance Program for your wellbeing.
- Engage- Enjoy the benefits of our active social club and engage with colleagues.

Who we are and the community we serve

The City of Logan is young, diverse and growing fast - and we're growing with it. Home to more than 400,000 residents from over 230 cultures, it's a place where community spirit thrives and every voice matters.

As one of the largest and most diverse councils in Queensland, we're home to big-picture thinkers, community-focused leaders and dedicated professionals who care deeply about the community we serve. From delivering essential services and building new infrastructure to supporting local businesses and creating inclusive spaces, we're here to make life better for everyone who calls Logan home.

As a Council employee,



you'll be part of that mission - helping shape the future of a city where people, places and opportunities can thrive.

Council reserves the right to close or withdraw vacancies before the advertised closing date, or extend the closing date, without prior notice.

Hirer responsiveness Salary match Number of applicants

Logan is home to more than 313,000 people from more than 217 different cultures. We celebrate our diversity and the rich and varied lifestyle it offers. Logan is also a very young city with around 50 per cent of residents aged 30 or younger. This adds energy and enthusiasm to our community and gives us a real vibrancy. No wonder we have become known as one of the most diverse cities in Australia.

As a young city, Logan's residential neighbourhoods are predominantly fresh and contemporary. New estates continue to flourish, giving locals a wide range of lifestyle options, from leafy suburbs to bushland acreage. Many older suburbs predating the city's short history have been revitalised through urban and community renewal partnership projects between Logan City Council and the Queensland Government.

Source: This is an extract from the company's own website.

Logan is home to more than 313,000 people from more than 217 different cultures. We celebrate our diversity and the rich and varied lifestyle it offers. Logan is also a very young city with around 50 per cent of residents aged 30 or younger. This adds energy and enthusiasm to our community and gives us a real vibrancy. No wonder we have become known as one of the most diverse cities in Australia.

As a young city, Logan's residential neighbourhoods are predominantly fresh and contemporary. New estates continue to flourish, giving locals a wide range of lifestyle options, from leafy suburbs to bushland acreage. Many older suburbs predating the city's short history have been revitalised through urban and community renewal partnership projects between Logan City Council and the Queensland Government.

Source: This is an extract from the company's own website.

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What can I earn as a Service Desk Analyst

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📌 Senior Service Desk Analyst (Queensland)
🏢 Logan City Council
📍 Queensland