Job Description

About My Guardian

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My Guardian is a leading Aged and Disability Care provider delivering compassionate, high-quality, person-centred care across Australia. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

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About My Guardian

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My Guardian is a leading Aged and Disability Care provider delivering compassionate, high-quality, person-centred care across Australia. As we continue to grow rapidly, we remain committed to empowering individuals to live safely, independently, and with dignity.

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As a Business Development Manager, you will play a key role in driving the growth and expansion of My Guardian across Sydney and the wider New South Wales market. This is a highly relationship-focused role where you will be responsible for building strong referral networks, generating new business opportunities, and increasing brand awareness within the Aged Care and NDIS sectors.

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This role is ideal for someone who thrives in a fast-paced environment, enjoys networking and relationship building, and is motivated by achieving growth targets while making a meaningful difference in the community.

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About The Role

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- Build and maintain robust relationships with prospective and existing clients, their families, and key external stakeholders.
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- Actively promote My Guardian's services, brand, and values through professional engagement, networking, and community outreach.
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- Identify and pursue new business opportunities across referral networks, partnerships, events, and community channels.
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- Conduct initial consultations with prospective clients to understand their service needs and successfully convert leads into active clients.
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- Meet and exceed onboarding KPIs through proactive lead generation and efficient conversion strategies.
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- Collaborate on the development and implementation of innovative marketing and referral initiatives.
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- Maintain a strong local presence by liaising with hospitals, GPs, allied health providers, and community groups to drive awareness and referrals.
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Client Onboarding & Service Coordination

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- Oversee the client onboarding process, ensuring a seamless transition from enquiry to active service.
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- Guide clients and families through available service options, funding pathways, and expectations.
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- Coordinate with internal rostering and operations teams to ensure timely and accurate scheduling of services aligned with client preferences.
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- Provide clear documentation and handover to operational teams post-onboarding.
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- Ensure new clients receive a high-quality onboarding experience that fosters long-term engagement.
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Client Relationship Management

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- Act as the primary contact during onboarding and early service delivery phases.
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- Monitor early-stage client satisfaction and proactively manage concerns or feedback to ensure a positive experience.
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- Foster trust and rapport with clients and their families through consistent communication and professional service delivery.
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- Support retention strategies by ensuring client expectations are met and exceeded during the initial engagement period.
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Skills & Experience

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- Experience in a business development or intake-focused role, ideally within aged care or disability services.
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- Strong understanding of Home Care Packages, NDIS, and Aged Care Quality Standards.
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- High-level communication, negotiation, and relationship-building skills.
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- Demonstrated initiative, sound judgment, and ability to work autonomously.
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- Experience using CRM or care management systems (desirable).
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- Current driver's licence and willingness to travel as needed.
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What We Offer

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- Competitive salary package
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- Growth opportunities opportunities
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- Onsite gym
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- Supportive and positive office culture
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- Weekly Friday afternoon drinks and nibbles at Head Office
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- Healthy snacks and refreshments
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📌 Business Development Manager - Aged Care and NDIS (Parramatta)
🏢 My Guardian - Aged & Disability Care
📍 Parramatta