$58,180 – $60,000 per year plus Superannuation

Independent Living Specialists (ILS)is one ofthe largest healthcare equipment providers in Australia. With 60 retail stores, 15 warehouses and 800+ staff across four states and more to come, we are a company on the move. Our growth recognises our industry leadership in solutions, innovation and quality customer service across retail, home care, hospital and pressure care, and configured mobility.

A unique opportunity exists for aFull-Time Assistant Showroom Manager at ourBox Hill Showroom.You will have acustomer-centric mindset, because at ILS we are all about the customer! You will be aself-motivated, creative thinker, and seek out new opportunities.

Your "Recent" Day to Day:

- Opening and closing the store and balancing transactions
- Preparing reports and review sales data, open orders and open quotes
- Follow up on scheduled deliveries for that day
- Actively seeking new clients, contracts and marketing opportunities to ensure your targets are achieved or exceeded
- Engaging incoming customers, assisting them with their questions and being able to convey the range of services that are available from the ILS Group.
- Respond to email inquiries and liaise with customers over the phone to fulfill requests.
- Providinginformation to customers about our products from physiotherapy items to mobility scooters, recliner lift chairs through to our range of home care beds, home oxygen therapy and more…
- Processing quotes, orders and hire contracts efficiently
- Being the face of ILS in the local community and driving relationships with customers and other local businesses
- Following and managing all WHS requirements at a showroom level.

About You:

- You will have proficiency in Microsoft programs (Excel, Work, Outlook)




- You will have experience in meeting KPI's, budgets and sales targets
- You will have acustomer-centricmindset, because at ILS we are all about the customer!
- You will have an understanding in managing customer expectations
- You will have excellent over the phone and face to face customer service etiquette.
- You will have excellent time management and prioritization skills
- You will bewell presented,professionalandcourteous
- You will havefantastic interpersonal skillsandlove connecting with peoplefrom all walks of life
- Have agenuinedesire to help otherswith your knowledge and abilities.
- You may have SAP experience, which ispreferable to have.
- You will be aself-motivated,creative thinker,able to problem solve and seek out new opportunities
- NDIS Worker Screening Check (or willingness to obtain)
- Proof of Working Rights in Australia

What's In It For You:

- Job security
- A permanent full-time role.
- A paid day off for your Birthday each year
- Employee benefits and rewards.
- Professional and supportive team environment.
- Work/life balance.
- Ongoing extensive training and coaching

ILS is an NDIS Provider and therefore all ILS Employees are required to provide proof of working rights in Australia and have or are wiling to obtain an NDIS Worker Screening Check.

Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?




- Which of the following Microsoft Office products are you experienced with?
- Do you have experience working towards targets and KPIs?
- Do you have customer service experience?
- Do you have experience using SAP?
- Do you have a current NDIS Worker Screening Check?
- Do you have experience in a sales role?

Independent Living Specialists (ILS) is a leading Australian provider of Assistive Technology. At ILS, we aim to Redefine What’s Possible with Assistive Technology®. Our complete mobility offering isn't just about products; it’s about empowering clients with choices and expert support every step of the way.

From rental and sales to equipment servicing - we offer a comprehensive suite of options to ensure client needs are met today and supported tomorrow.

With over 60 showrooms and a team of over 40 Assistive Technology Professionals, we provide assistive technology with one goal in mind: to improve the social, physical and mental wellbeing of our clients as they move through life.

Independent Living Specialists (ILS) is a leading Australian provider of Assistive Technology. At ILS, we aim to Redefine What’s Possible with Assistive Technology®. Our complete mobility offering isn't just about products; it’s about empowering clients with choices and expert support every step of the way.

From rental and sales to equipment servicing - we offer a comprehensive suite of options to ensure client needs are met today and supported tomorrow.

With over 60 showrooms and a team of over 40 Assistive Technology Professionals, we provide assistive technology with one goal in mind: to improve the social, physical and mental wellbeing of our clients as they move through life.

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📌 Retail Assistant Showroom Manager (Melbourne)
🏢 Independent Living Specialists
📍 Melbourne