Job Description

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- Support the Client Enterprise Services team in managing queries and escalation priority delivery
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- Operate across the full suite of Enterprise and Wholesale products and delivery activities
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- Prioritise work orders across all workgroups
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- Prioritise incident resolution
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- Align and realign dependent delivery workflows
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- Direct external and internal workgroups to take action
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- Maintain a tracker of delivery support activities and outcomes
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- Provide weekly reporting on completed and in-progress work using the provided template
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- Cover standard BAU business hours from 7am–7pm
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- Work with Client-provided systems, equipment, and office facilities
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- Adapt to changes in resource requirements and formal stand down/reduced operation periods
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Requirements

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- Extensive experience working for a National Telecommunications Carrier preferred
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- Telecommunications experience
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- Ability to work across Enterprise and Wholesale products and delivery activities
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- Availability to cover BAU business hours from 7am–7pm
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- Availability for assigned Mon–Fri shift: 07:00–15:00, 11:00–19:00, or 09:00–17:00
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- Minimum of 2 resources must operate from NSW and work from the Client campus
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- One resource may be based in VIC and operate from the Client office
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- Required to attend the office 5 days a week for the initial 3 months
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- After the initial 3 months, minimum 3 days per week operating from the nominated Optus Office
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- Ability to work onshore from the Client Centre Sydney or Client Centre Melbourne offices
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Core Competencies

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Demonstrates extensive experience in managing queries and escalation priorities within the telecommunications sector, with a robust ability to operate across Enterprise and Wholesale products. Capable of adapting to changing resource requirements while maintaining effective communication and reporting.

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Highest-signal resume keywords

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- Telecommunications Experience
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- Enterprise And Wholesale Products
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- Incident Resolution
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- Work Order Prioritization
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- Client Reporting
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ATS Optimization Keywords

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Industry Keywords

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- National Telecommunications Carrier
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- BAU Business Hours
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- Delivery Support Activities
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- Resource Management
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- Workgroup Coordination
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Tools & Technologies

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- Client-Provided Systems
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- Office Facilities
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📌 Delivery Engagement Specialist (New South Wales)
🏢 Jobtailor
📍 New South Wales