Entry-Level Bookings and Dispatch Operator (Car Carrier Division)
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About the Role
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We're looking for an enthusiastic, detail-oriented individual to join our car carrier operations team as an Entry-Level Bookings and Dispatch Operator. This is a fantastic opportunity to kick-start your career in transport and logistics, with full training provided — no prior dispatch experience necessary.
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In this role, you'll support the day-to-day running of our car carrier operations, working closely with drivers, customers, and senior dispatch staff to ensure vehicles are transported efficiently and professionally.
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What You'll Be Doing
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- Assist with scheduling and dispatching car carrier jobs under supervision
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- Allocate jobs to drivers based on availability, location, and delivery timeframes
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- Monitor job progress and keep customers updated on pick-up and delivery times
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- Provide friendly, professional phone support for customer enquiries and bookings
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- Accurately enter booking and job data into company systems
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- Support the quoting process by gathering job details and referring to senior staff when needed
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- Liaise with drivers to ensure smooth job execution
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- Escalate transport issues or delays to senior dispatch staff
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- Help close out completed jobs, ensuring data accuracy
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- Assist with invoicing for non-account customers where required
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- Build strong working relationships with drivers and customers
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- Contribute to team meetings and continuous improvement initiatives
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- Support after-hours or weekend coverage on a rostered basis (as required, with notice)
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- Assist with general administrative and office duties
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What We're Looking For
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- Strong verbal and written communication skills
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- Great attention to detail and accuracy in data entry
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- Basic computer skills (Microsoft Office or similar systems)
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- Ability to prioritise tasks and manage time effectively
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- A customer-focused approach with a skilled phone manner
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- Willingness to learn dispatch systems and transport processes
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Experience
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- Entry-level role — no prior dispatch experience required, full training provided
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- Previous customer service or administration experience is advantageous
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- Basic understanding of transport or logistics is a plus but not essential
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- A current driver's licence is preferred
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About You
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- Reliable, punctual, and eager to learn
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- Positive, team-oriented attitude
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- Comfortable following instructions and working under supervision
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- Professional and respectful in all interactions
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- Shows initiative while knowing when to ask for guidance
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- Committed to safety, quality, and great customer service
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Other Requirements
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- Ability to work flexible shifts, including occasional after-hours support if needed
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- Comfortable working at a desk using a computer for extended periods
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If you're looking to build a career in transport and logistics with a supportive team behind you, we'd love to hear from you.