Job Description

- Contribute to a great workplace culture by exhibiting and encouraging positive behaviour.
- Commitment to continuous improvement by providing feedback and suggestions on quality, efficiency and profitability.
- Developing and maintaining robust customer relationships is critical to success in this role.
- Field service work including installation, commissioning, testing, operation, maintenance, repair, breakdowns and upgrades of sorting equipment.
- Providing expertise in the testing, configuration, upgrading and troubleshooting of returned customer equipment and sorting equipment located in the TOMRA Sydney test centre.
- Regular on-site presence to ensure the requirements of customer service level agreements are successfully met.




- Providing on call technical phone support and field response to equipment and customer issues including participation in a rostered weekend on-call schedule.
- Training customer maintenance and service personnel.
- Provide support for legacy sorting equipment including coordination and execution of in-house repairs
- Responsible for delivery of effective field service work in terms of costs and timing.
- Coordination with the customer and TOMRA project team for new sales projects for successful integration of the TOMRA sorting equipment into the customer plant, from point-of-sale to post-commissioning.
- Interfacing where necessary with other internal teams such as Applications and Engineering Design teams, both within Australia and overseas.

📌 Field Service Engineer - Mining - Australia* (Castle Hill)
🏢 Tomra
📍 Castle Hill