- Help keep the critical technology and core banking systems our customers and communities rely on running securely and reliably around the clock.

- Join a collaborative Technology team where you'll help deliver resilient banking services while growing your skills across core banking platforms, incident management and technology operations.

- Permanent, full-time role | Hybrid work arrangements on offer | Based in Newcastle.

Purpose of the role

At NGM Group, we rely on secure, stable and well-managed technology to deliver banking services our customers and communities can depend on. Our Banking Administrators play an important role in supporting the performance, availability and integrity of our core banking platforms and related systems, helping ensure services remain reliable, secure, and responsive to customer needs.

As one of our trusted Banking Administrators, you'll work closely with Technology teams to monitor and support business-critical systems, resolve incidents, implement controlled changes and maintain day-to-day operational performance. Through proactive monitoring, problem-solving and strong operational discipline, you'll help strengthen the reliability and resilience of our technology environment, supporting the 24/7 banking services our customers rely on and helping minimise disruption when it matters most.

What Success Looks Like

- Monitor and support core banking platforms and related systems, completing operational activities accurately and within agreed timeframes.

- Investigate, troubleshoot and resolve incidents and system issues, escalating risks and complex problems when required.

- Manage incident, service and change requests, implementing approved system changes with minimal disruption to services.

- Contribute to the continuous improvement of core banking and database processes, enhancing reliability, efficiency and operational performance.

- Maintain systems, documentation and processes in line with cyber security, governance, risk and compliance requirements.

- Support monitoring, audits, projects and lifecycle activities, working collaboratively across Technology teams to deliver reliable services.





- Participate in an after-hours on-call roster to help support NGM Group's 24/7 banking operations.

What You'll Bring

- Experience supporting business-critical technology platforms, applications or systems within an operational environment.

- Exposure to technologies such as Windows, Linux/Unix and OpenVMS environments, Oracle database technologies, scripting and automation, file transfer and scheduling tools, and storage, backup and data centre infrastructure.

- Strong analytical and problem-solving skills, with the ability to investigate issues, identify solutions and escalate appropriately.

- Experience working with incident, service and change management processes and maintaining clear documentation.

- Understanding of technology governance, cyber security, risk, compliance and audit requirements.

- A collaborative approach and the ability to build effective working relationships across technical and business teams.

- Willingness and ability to participate in an after-hours on-call support roster.

What can you expect from us?

Our perks are designed to help you thrive — in and out of work. Think health and wellbeing support like Fitness Passport, corporate health insurance and annual flu vaccinations, plus lifestyle perks including hotel discounts and flexible work arrangements. We also back what matters most with 18 weeks paid parental leave, recognition programs, an employee referral program, and dedicated time to give back (two community volunteer days and three recreational leave days each year).

Why join us?

- Growth & opportunities – Build your capability, stretch into new challenges and shape what’s next with development support behind you.

- Culture & connection – Be part of a team that’s inclusive,



down-to-earth and genuinely connected, where collaboration is how we get things done.

- Meaningful work – Do work you can feel proud of, making a real difference for customers and communities every day.

About us

As one of Australia’s largest customer-owned banks, we’re a driving force in customer owned banking, operating under the trusted brands Greater Bank and Newcastle Permanent. With over 200 years of combined experience, we’ve helped hundreds of thousands of Australians achieve home ownership and provide a genuine alternative to the big banks—all while strengthening the communities we serve. At the heart of everything we do are our core values:

- Lead with heart – We genuinely care about achieving better outcomes for our customers and communities.

- Own the action – We build trust by doing things the right way, with honesty and transparency.

- Embrace opportunity – We look ahead, focusing on our strengths and expertise to challenge the status quo.

- Thrive together – By working as one, we create the best possible future for our customers and communities.

Join a team shaping the future of trusted banking and make a real impact where it matters most.

NGM Group is committed to delivering trusted banking to enable our customers and communities to thrive. We do this by leading with heart, doing the right things in the right way, and by maintaining high standards of ethical behaviour in everything that we do. All applicants are therefore required to undergo a skills assessment, comprehensive background check, Bankruptcy Check and a Nationally Coordinated Criminal History Check.

We are also working to reflect the vibrant communities we serve. We believe in creating an inclusive, diverse, and supportive workplace where everyone can thrive. If you require adjustments to be made during the recruitment process or would like to discuss any accessibility requirements, your Talent Acquisition Partner will be happy to engage in a confidential discussion and assist. Your unique talents and perspectives are what make us stronger.

📌 Banking Administrator (Newcastle)
🏢 Newcastle Greater Mutual Group
📍 Newcastle