About the role

As the On-site Manager, you will play a pivotal role in ensuring the smooth and efficient operation of our resort's front desk and guest services. You will be responsible for maintaining high service standards, fostering a positive work environment, and implementing strategic initiatives to enhance the overall guest experience.

Key responsibilities

- Oversee day-to-day operations of the front office, including check-in/check-out procedures, reservations, and guest services.

- Train, mentor, and supervise front desk staff to ensure exceptional customer service and adherence to resort policies.

- Manage room inventory and reservations to optimize occupancy and revenue.

- Collaborate with other departments to coordinate guest services and resolve issues promptly.

- Implement and enforce standard operating procedures to maintain a high level of efficiency and guest satisfaction.





- Monitor and analyze guest feedback to identify areas for improvement and implement corrective actions.

- Handle guest inquiries, concerns, and special requests in a professional and timely manner.

About you

- Proven experience as an On-Site Manager or similar role in the hospitality industry.

- Strong leadership and interpersonal skills with the ability to motivate and develop a high-performing team.

- Excellent organizational and multitasking abilities.

- In-depth knowledge of hotel management software and reservation systems.

- Exceptional customer service and problem-solving skills.

- Excellent communication skills, both written and verbal.

About us

We are Broadbeach Resort, a luxurious destination nestled in the heart of the vibrant Gold Coast. We pride ourselves on delivering exceptional guest experiences, combining up-to-date elegance with unparalleled service.

📌 Resort Manager (Broadbeach)
🏢 Qube Resort
📍 Broadbeach