Victorian Cosmetic Institute are looking for self motivated and energetic team member to join us in our Contact Call Centre team in a part time capacity.
Minimum requirement will be 3 days per week including Saturdays.
Flexibility with days required as you may be rostered any day/times within our opening hours of 8:45am - 6pm Monday to Saturday.
This role is a majority work from home position with shifts rostered at our Lower Templestowe clinic approximately once a month.
KEY DUTIES
- Inbound and outbound calls with a strong customer service focus
- Receipt payments and make appointments with accuracy
- Converting enquiries into appointments to meet KPIs
- Responding to patient emails and SMSs
ABOUT YOU
- Friendly with exceptional customer service skills
- Work effectively as part of a team, and autonomously
- Excellent verbal and written communication skills
- Self motivated with great initiative and target driven
- Ability to think and act quickly with strong problem solving skills
- The ability to learn fast
- IT savvy and the ability to learn different software packages
- Minimum 2 years experience in sales, contact centre or customer service
DO YOU HAVE?
- A quiet home setting with a private and safe home office
- A PC with Windows 11, running Google Chrome. Two monitors are recommended but not required. NOTE: MAC PCs not compatible with our software.
- Reliable and fast NBN internet
- Reliable 5G phone reception should you experience home internet outages of any kind
IMPORTANT: Your application must include a cover letter detailing:
- why you are interested in this position; and
- which attributes in the About You section are your strongest.
Only shortlisted applicants will be contacted.
📌 Part time Call Centre Operator (Templestowe Lower)
🏢 The Victorian Cosmetic Institute
📍 Templestowe Lower
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