Location: Sydney CBD, NSW
Employment: Full time
Salary: $90,000 - $100,000 per annum + superannuation
Work Rights: Full Australian working rights required

About JHS

Josh Hospitality Services (JHS) is a trusted hospitality workforce partner delivering professional housekeeping and support services to leading hotels across Australia. At JHS, we live by our commitment that “We Do It Better,” continuously raising standards, supporting our teams and delivering exceptional service to our clients.

We are seeking an experienced and highly capable Housekeeping Site Manager to lead the JHS housekeeping operation at a prestigious 5-star, 400+ room hotel in Sydney CBD.

About the Role

This is a key leadership position responsible for the overall performance of JHS housekeeping operations at the property.

As Site Manager, you will be the primary operational link between JHS and the hotel management team, leading a large housekeeping workforce including Supervisors, Team Leaders and Room Attendants.

You will take ownership of service delivery, people leadership, room productivity, labour management, quality, compliance and the overall client relationship. Success in this role means consistently delivering rooms on time and to 5-star standards while maintaining an efficient, engaged and compliant workforce.

Key Responsibilities

- Lead Daily Housekeeping Operations: Manage the end-to-end housekeeping operation, including daily room allocations, workforce deployment, productivity, room delivery and operational priorities across a large 400+ room property.

- Lead & Develop Your Team: Provide strong leadership to Supervisors, Team Leaders and Room Attendants through coaching, training, performance management, daily communication and clear accountability.

- Deliver 5-Star Quality: Conduct regular room and operational inspections,



monitor hotel brand standards and proactively address quality issues to ensure an exceptional guest experience.

- Manage Labour & Commercial Performance: Monitor rosters, daily labour hours, productivity, payroll, timesheets, room counts and billing information to ensure operational targets and budget expectations are achieved.

- Own the Client Relationship: Build a trusted and professional partnership with hotel management, attend operational meetings, communicate performance outcomes and respond promptly to service concerns or changing business requirements.

- Drive Compliance & WHS: Ensure JHS employees comply with workplace health and safety requirements, safe chemical handling, PPE, SOPs, incident reporting and relevant employment requirements.

- Manage Workforce Planning: Forecast staffing requirements based on occupancy, arrivals, departures and operational demand while maintaining appropriate workforce coverage and controlling labour costs.

Skills & Experience

5-Star Hotel Experience: Demonstrated management experience within a large 5-star hotel housekeeping operation is essential, ideally within a high-volume property.

Housekeeping Leadership: Previous experience as a Housekeeping Manager, Executive Housekeeper, Site Manager or similar senior housekeeping leadership role.

HIGA Knowledge: Knowledge of the Hospitality Industry (General) Award (HIGA), including rostering, ordinary hours, overtime,



penalty rates and break requirements.

Large Team Management: Proven ability to lead, motivate and manage a sizeable operational workforce including Supervisors, Team Leaders and Room Attendants.

Commercial & Labour Management: Strong understanding of rostering, productivity, payroll hours, labour costs, room counts and operational budgets.

Client & Stakeholder Management: Confident working directly with senior hotel management and building strong, professional client relationships.

Compliance Knowledge: Sound understanding of WHS, housekeeping safety requirements and Australian hospitality workplace practices.

Systems & Administration: Comfortable using rostering, payroll, reporting and workforce management systems, with strong administrative and organisational skills.

Leadership Style: Hands-on, accountable and solutions-focused, with the ability to remain calm and make sound operational decisions in a fast-paced luxury hotel environment.

Availability: Flexibility to work according to hotel operational requirements, including weekends and public holidays when required.

Work Rights: Applicants must hold full and unrestricted Australian working rights.

Why Join JHS?

This is an opportunity to take ownership of a major JHS operation within one of Sydney's premium 5-star hotel environments.

You will be supported by JHS senior management while having the autonomy to lead your site, develop your team and build a strong partnership with the client.

If you are an experienced 5-star housekeeping leader who understands that exceptional service requires equally strong people leadership, operational discipline and commercial awareness, we would love to hear from you.

Apply now and bring your leadership experience to JHS – “We Do It Better.”

📌 Housekeeping Site Manager – 5-Star Hotel | Sydney CBD
🏢 Josh Hospitality Services
📍 Sydney