Employment Type: Permanent Full Time
Position Classification: Health and Security Assist
Remuneration: $68,858
Hours Per Week: 38
Requisition ID: REQ690345
Advertising Closes: 14 September 2026

Make a real difference where safety, care and support come together. Join our team as a Support Services Officer - Health and Security Assist and play a vital role in creating a safe, secure and welcoming environment for patients, staff and visitors every day.

About the Role

As a Support Services Officer - Health and Security Assist, you will provide a unique combination of security, patient support and operational services across the health facility. Working as part of a multidisciplinary team, you will help maintain a safe and secure environment while supporting the delivery of quality healthcare services.

This diverse and rewarding role involves responding to security incidents and duress alarms, managing challenging behaviours, providing assistance to patients, visitors and staff, and carrying out environmental cleaning duties in line with infection prevention and work health and safety standards. You will work across a 24/7 service environment, participating in a rotating roster that includes mornings, afternoons, nights, weekends and public holidays.

No two days are the same, making this an ideal opportunity for someone who thrives in a dynamic environment and enjoys making a positive impact within their community.

About You
You are a calm, professional and reliable individual who thrives in a dynamic environment and can confidently manage challenging situations while remaining composed under pressure. With strong communication and interpersonal skills, you build positive relationships with patients, visitors, colleagues and members of the public, delivering a high standard of customer service and support.





To be successful in this role, you will hold a current Class 1A Security Licence, Senior First Aid Certificate. You will have demonstrated experience responding to aggressive incidents, challenging behaviours and duress situations, along with the ability to take direction and work effectively as part of a multidisciplinary team. You will communicate respectfully and compassionately with people from diverse backgrounds and have a sound understanding of environmental cleaning practices, infection control, safe manual handling and workplace health and safety principles.

You will also be flexible and willing to participate in a 24/7 rotating roster, including weekends, public holidays and night shifts. You will bring a professional attitude, adaptability and a willingness to work across all areas of the health service, including a morgue setting, while contributing to a safe and supportive healthcare setting.

What you'll be doing
Providing a safe and secure environment for staff, patients and visitors, and assisting clinical staff in the care and comfort of patients.

Diversity and Inclusion lies at the heart of how we recruit

Mid North Coast Local Health District is committed to building a diverse workforce that reflects and understands the community we serve. We are dedicated to fostering an inclusive workplace culture where everyone feels respected, valued and that they belong. As an equal opportunity employer,



we welcome applications from candidates of all cultures, backgrounds, abilities, and experiences.

We encourage you to reach out if you require any adjustments or assistance during the recruitment process to ensure you have every opportunity to showcase your talent, skills, and potential. Please contact [email protected]

This is a Category A position. Recommended applicants will be reviewed for compliance with NSW Health policy directive for Category A positions prior to offer.

All new employees must agree to comply with the requirements outlined under the General questions section at Occupational assessment screening and vaccination - FAQ

Salary will be accordance with NSW Health State Awards for the advertised classification/s. These awards are available at http://www.health.nsw.gov.au/careers/conditions/pages/default.aspx.

Are you interested in moving to the Mid North Coast? Learn more at The Welcome Experience. A free service supporting businesses, essential workers and their families who are considering moving or have made the move to regional NSW.

A TALENT POOL MAY BE CREATED FOR FUTURE ROLES AND WILL REMAIN VALID FOR 18 MONTHS.

Need more information?
1) Click here for the Position Description
2) Find out more about applying for this position
For role related queries or questions contact Sherene Fitzjohn on [email protected]

For Diversity, Equity & Inclusion enquiries, please contact
[email protected]

'Get to know our Health District' - MNCLHD

Code of Ethics and Conduct for NSW Government Sector Employees

Mid North Coast LHD is committed to implementing the child secure standards. For more information, please click here Child Safe Standards

📌 Health and Security Assistant – Macksville Hospital
🏢 Mid North Coast Local Health District
📍 Macksville