Overview
Based out of our Sydney, Melbourne or Adelaide office, the Senior Manager Support and Client Delivery is responsible for ensuring effective processes and governance across all areas of Client Service.
Reporting to the General Manager - Garradin and Specialist Wealth, this role drives consistency of service within commercial boundaries, whilst achieving target revenue growth.
What You'll Do
Lead a team of Consultants, Service Delivery and Support professionals
Build a high performing culture that delivers quality service outcomes to clients
Create and maintain the service strategy and drive ongoing service optimisation
Identify and execute opportunities to improve the efficiency and quality of helpdesk and support process
Act as escalation point to resolve complex issues in a timely manner and implement prevention strategies
Manage contract operations and financial performance whilst ensuring services are delivered within SLA's
Coordinate resourcing, tracking and managing activities and deliverables to achieve outcomes
Maintain strong client relationships, improve client satisfaction and align the service strategy to clients needs
Manage client delivery budget and identify future revenue generating opportunities
Preparation of statements of work for professional services engagements
Monitoring team billable utilisation and balancing supply with client demands
Manage financials for all projects, budget forecasting and P&L; for portfolio of clients
Support Sales team in responding to tenders and quote activities




Unleash your potential
To be successful in this role, your background and experience will include:
5+ years of experience in a similar role leading client delivery and support services teams
Experience in enterprise software implementations, business management, IT, systems integration consulting, and design.
Experience monitoring and analysing operational performance metrics
Financial literacy with proven ability to manage costs to meet profitability targets
Proven ability to effectively prioritise work whilst considering the impacts and needs of clients
Strong understanding of client support processes, tools, and metrics
Demonstrated ability to manage, lead, inspire, and develop high performing teams
Excellent interpersonal and communication skills, able to build strong relationships and influence stakeholders across all levels
Working at Bravura
Our people are the heart of our business.
We work hard to provide a rich employee experience and a robust framework for ongoing career development.
Competitive salary and employee benefits scheme
2 paid volunteering days and a range of community-based initiatives to get involved in
Parental (including secondary) leave policy
Flexible Hybrid workplace as we value work life balance
Bravura Leave day – to celebrate events that are key to you.
Generous reward and recognition programs
A friendly, social and supportive global team that thrives on delivery & embraces diversity
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📌 Senior Manager - Support And Client Delivery (New South Wales)
🏢 Bravura Solutions
📍 New South Wales