Overview
Vet Expert (Customer Care) is a role focused on supporting veterinary health escalations, maintaining knowledge across product, nutrition, and health topics, and collaborating with cross-functional teams to advance pet wellbeing.
The position is available as full-time or part-time.
Responsibilities
Support Customer Care health escalations in veterinarian capacity, working with our Vet Nurse team
Maintain Customer Care knowledge base around product, nutrition and health topics
Support training of Vet Nurses and broader Customer Care team around product, nutrition and health topics
Collaborate cross-functionally with other departments on health and nutrition topics
Foster a growth-oriented, positive and high-performance culture that motivates employees and is aligned to the company's mission
Requirements
Doctor of Veterinary Medicine (DVM) degree or equivalent
2+ years of veterinary experience
Exceptional customer service skills - helpful & positive attitude and always looking to go above and beyond for customers
Well-versed verbal and written communication skills with strong English and grammar
Proficient in using a computer, touch typing and able to learn new tools / systems
Organised with high attention to detail
Willingness to learn new topics, such as dog nutrition and wellness
Resilient,



high sense of ownership and comfortable with a fast paced environment
Must love pets
Benefits
Work in a fast-growing start-up, experiencing what goes behind the scenes to sustain hyper-growth for a start-up with a physical product
Growth and Development - Lyka offers an annual L&D; budget for personal development
Work for a sustainability focused company - carbon-negative and plastic-negative pet company
Be part of a diverse top talent team
Up to 18 weeks of paid parental leave top-up
Wellbeing assistance and tools for mental and physical wellbeing
Hybrid working - 3 days per week in office with pet-friendly offices in Sydney and Melbourne
Pupper parent support for caring for pets, flexible arrangements, discounts, and training & care allowance
Note:We are committed to building inclusive and diverse teams.
Lyka is an equal prospect employer devoted to providing a working environment that embraces and values diversity and inclusion.
We celebrate diversity and encourage people of all backgrounds to apply.
If you have support or access requirements, please advise at the time of application.
Seniority level
Associate
Employment type
Part-time
Job function
Customer Service
Industries
Technology, Information and Internet
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📌 Vet Expert (Customer Care) (Full-Time Or Part-Time)
🏢 Lyka
📍 Melbourne