Overview
Chronosoft is hiring a Customer Success Manager in our Brisbane City office to support customers across Australia and internationally.
We are an award-winning Australian SaaS company delivering incident and emergency management software used in high-stakes, real-world environments.
Our customers rely on Chronicler when clarity, accountability, and response matter most.
This is a hands-on role with real ownership.
You'll manage key customer relationships end-to-end, drive adoption and retention, and partner closely with sales, product, and support as Chronosoft continues to scale globally.
With Chronosoft growing rapidly, this role offers strong opportunities to develop your career and expand your scope as the company and Customer Success function mature.
What You'll Do
Own a portfolio of customers through adoption, renewal, and long-term growth
Build trusted, enduring relationships and act as a strategic partner
Drive product adoption, customer outcomes, and measurable value realisation
Retention and Expansion
Lead proactive renewal planning well ahead of contract milestones
Identify renewal risks early and coordinate mitigation plans
Partner with sales on value-led expansion opportunities that benefit the customer
Insights and Reporting
Track usage trends, engagement signals, and account health metrics
Prepare reporting that demonstrates ROI, outcomes, and improvement opportunities
Support strategic customer reviews with clear, data-driven insights
Cross-Functional Collaboration
Act as the voice of the customer across product, support, and delivery
Support customer rollouts, lifecycle improvements, and platform enhancements




Customer Enablement and Communication
Help customers get the most through practical resources, guides, training materials, and tools
Help communicate product updates, company news, and key information to our community
Contribute to improving how we enable, inform, and engage customers as the platform evolves
Customer Support
Help triage and escalate customer issues with clear communication and consistent follow-through
Work to maintain customer confidence through responsiveness, ownership, and resolution focus
What We're Looking For
3–6+ years experience in Customer Success, Account Management, or similar SaaS roles
Proven success driving adoption, retention, and renewals across a customer portfolio
Experience partnering with sales on account planning and sustainable revenue growth
Confident communicator able to simplify complex concepts for varied audiences
Strong judgement and composure in high-stakes or difficult conversations
Proactive, organised, and comfortable operating in a scaling environment
Experience in incident management, safety, emergency services, or medical software is highly regarded
Tools & Environment
HubSpot | Slack | Front | Teamwork | Microsoft Windows | Office365
Why Join Chronosoft
Australian-owned SaaS company with a growing global footprint
Award-winning platform supporting real-world safety and incident response
Role with autonomy, ownership, and meaningful customer impact
Market-competitive salary, additional annual leave and incentive structure
Clear opportunity to grow with the business as Chronosoft expands
Start date: Immediate or negotiable
Enquiries: Edward Swete Kelly - ******
#J-*****-Ljbffr

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