We are seeking an experiencedSenior IP Telephony Engineerto design, implement, maintain, and troubleshoot contemporary unified communications and telephony platforms across on-premises and cloud environments.
This role requires deep expertise inZoom Phone / Zoom Contact Center,Cisco Voice Gateways, andSIP-based VoIP solutions, along with strong skills inMDM administration (JAMF, Microsoft Intune)for endpoint security and compliance.
Key Responsibilities
Unified Communications & Telephony Design
Architect and deployVoIP and Unified Communication solutions, including:
Zoom Phone / Zoom Contact Center
Cisco On-Prem IP PBX and SBC Platforms
Design and optimize:
Call flows, auto-attendants, hunt groups, queues, voicemail, IVR, and contact center routing.
Collaborate with network teams to ensure:
Bandwidth planning
End-to-end voice quality assurance.
Operations, Support & Troubleshooting
Act as theprimary escalation pointfor complex telephony and UC incidents.
Monitor and maintain:
SIP trunks, SBCs, and carrier interconnects.
Zoom voice workloads (devices, policies, dial plans).
Cisco IP PBX instances and voice gateways.




Perform advanced troubleshooting using:
SIP traces, logs, and monitoring tools.
ExecuteMACD (Moves, Adds, Changes, Deletes)for users, numbers, call flows, and devices.
Work directly with customers and internal stakeholders to:
Gather requirements and translate them into technical designs and implementation plans.
Recommend best practices for Zoom and overall UC strategy.
Coordinate with carriers and vendors for:
Incident resolution.
Documentation & Governance
Create and maintain:
High-Level Designs (HLDs)
Low-Level Configurations (LLDs)
Operational runbooks.
Maintain accurate inventory of:
Numbers
Licenses
Services.
AdministerJAMFfor macOS device management and security compliance.
ManageMicrosoft Intunefor Windows, macOS, iOS, and Android devices.
Deploy software and patches across enterprise endpoints.
Troubleshoot complex issues related to:
Windows Group Policy
Security patches.
Ensure compliance and vulnerability remediation across global endpoints.
#J-*****-Ljbffr

📌 Senior Network Engineer (New South Wales)
🏢 Coforge
📍 New South Wales