Unified Healthcare Group (UHG) aims to simplify transactions between businesses and healthcare providers, offering secure online access to a national marketplace of specialists through medEbridge®.
The platform enables clients to connect with practitioners quickly, improving outcomes for those with personal injuries such as road or workplace accidents.
Job Description
We are looking for a full‐time employee who can start in January ****.
A work‐from‐home arrangement is available.
What You Will Be Doing
This role liaises with medical practices, nurse practice managers, and medical receptionists to schedule tele‐based appointments with GPs and facilitate timely return of medical information.
Key Responsibilities
Manage a caseload, action tasks, and write accurate case notes on an online case‐management platform (medEbridge).
Make outbound calls to medical clinics to secure tele‐based appointment bookings with GPs.
Receive inbound calls from medical clinics and key stakeholders, including customers and their clients.
Assist with enquiries and resolve queries.
Manage the tele interview appointment calendar and the tele‐email inbox.
Qualifications
What You Should Have
2+ years' experience in a call centre or case‐management environment (preferred).
Exceptional written and verbal communication skills.
Capacity to build rapport on the phone, with sound influencing and negotiation skills.




Sound IT skills and ability to learn new systems.
Ability to work autonomously and as part of a team.
Additional Information
Be part of the MedHealth group, where core values guide meaningful service delivery.
For further details, visit .
A full position description is available upon request from HR at ******.
Benefits
Employee initiatives for health insurance, fitness, and travel perks.
Exclusive employment discount program.
Health, wellness, and financial wellbeing support.
Hybrid working arrangements.
Novated leasing and specified salary sacrificing.
Paid parental leave (criteria applies).
Purchase leave.
Close to public transport.
Our culture is ALIVE—through virtual catch‐ups, company lunches, town‐hall meetings, and after‐work drinks.
We actively volunteer, raise funds, and support community partners by connecting them to necessary resources.
We are an Equal Chance Employer, proudly welcoming people with disabilities, mental health conditions, diverse cultural and linguistic backgrounds, LGBTQI community, veterans, carers, and Indigenous Australians.
We are happy to adjust our recruitment process to support accessibility needs.
International applicants are not supported for this role.
Seniority level
Entry level
Employment type
Full‐time
Job function
Customer Service
Industries
Wellness and Fitness Services
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📌 Case Officer - Tele Services (Ft/Hybrid) (Melbourne)
🏢 Medhealth
📍 Melbourne