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Certus Recruitment Group provided pay range
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Base pay range
A$120,******/yr - A$160,******/yr
Direct message the job poster from Certus Recruitment Group
Director - Technology Recruitment (Australia) | 12+ years Recruitment Experience | B.Com, LL.B.
, M.Acc.

Work for this great well-known product Australian organisation where you will get the chance to work within an innovative, transparent and high performing team environment.
You will join the team as aBackend Support Engineerand are given the chance to really take ownership, drive and influence.
This role is open to candidates inSydney (only)or open to relocating to Sydney who is open to working 2-3 days per week in the office
Work from office in Sydney CBD, 2-3 days per week in the office (hybrid working)
No overseas candidates, open to sponsoring local candidates with the right experience
Salary: $120,000-$150,000 base + super maximum + bonuses
About the Role
We're looking for a Backend Support Engineer to join our team and help us maintain the performance, reliability, and quality of our core products.
You'll play a key role in identifying and resolving backend issues, supporting our customer service team with technical queries, and helping build long-term solutions to minimize future incidents.
This is a hands-on technical role where your problem-solving skills and collaborative mindset will have a direct impact on both our customers and internal teams.
You'll be part of a supportive and innovative engineering environment with plenty of room for personal and professional development.
Your Responsibilities:-
Investigate, troubleshoot, and resolve backend issues in production and staging environments
Partner with customer support to diagnose and resolve user-reported bugs
Continuously improve existing backend systems to enhance speed, reliability, and scalability
Analyze recurring issues and develop long-term fixes to prevent repeat occurrences
Monitor logs, system health, and performance indicators to proactively detect problems




Document common issues, fixes, and backend workflows for internal use
Collaborate with developers to ensure smooth delivery of new features and updates
Effectively manage your own work, communicate progress, and support your team
Go (Golang) microservices with gRPC
GraphQL APIs
Datadog for monitoring and observability
React Native and React for front-end interfaces
What We're Looking For:-
While experience with our specific tools is ideal, we know great engineers can adapt quickly.
If you're a skilled backend support engineer (developer) with a passion for problem-solving, we'd love to hear from you.
Our ideal candidate will have:-
3+ years of experience in backend development or in a support-focused engineering role
Familiarity with some of the technologies in our stack (or similar)
Experience with monitoring and observability tools
DevOps or Site Reliability Engineering (SRE) experience is a bonus
Solid analytical and debugging skills
Ability to take initiative, manage time well, and work independently
Excellent communication and team collaboration skills
Please Note:-
This position is only open to candidates currently residing in Australia.
We are not accepting applications from overseas at this time.
This is a permanent full time opportunity and will suit aBackend Support Engineerwho is seeking to take their role to the next level.Click APPLY Now.
Contact Charmaine Thum on ************ or email ******
Seniority level
Seniority level
Mid-Senior level
Employment type
Employment type
Full-time
Job function
Job function
Information Technology
Industries
Technology, Information and Media
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📌 Backend Support Engineer (New South Wales)
🏢 Certus Recruitment Group
📍 New South Wales