This role is on aPart Time, 12mth contract.
Salary:$65,000 per annum (pro-rata) + super
3 days per week (9am–5pm)
Initial training office-based in Richmond, VIC
Hybrid working arrangement available once fully trained (2 mandatory office days per week)
Occasional early-morning hosting on balloon flights and weekend reservations support, may be required.
As an employee, you'll enjoy:
Complimentary hot air balloon flights
A fun and supportive working culture
Hybrid working arrangement once fully trained
Close proximity to public transport
ROLE SNAPSHOT
This is a reservations-first role with a solid trade focus, helping to drive sales of our sunrise hot air balloon experiences.
You'll manage enquiries, bookings and group quotes with accuracy and care, providing a smooth, professional experience for every passenger as the friendly, confident voice of Global Ballooning.
Alongside reservations, you'll also support and nurture our trade partnerships through regular communication, training and collaboration to grow long-term travel agent sales.
The role will occasionally involve out of hours industry networking events, and interstate travel for tradeshows (on average 1–2 per year) to connect with partners and showcase our brand.
ROLE PURPOSE
The Reservations & Trade Coordinator plays a key role in:
Converting enquiries into confirmed bookings
Delivering exceptional experiences to passengers and supporting agents in selling our experiences
Supporting trade partners with pricing,



product knowledge and training so they can confidently sell our experiences
Ensuring reservation accuracy and smooth communication between customers, trade partners and operations
This role is perfect for someone who loves sales conversations, building genuine relationships, and working with both customers and trade partners in a premium, experience-driven tourism environment.
ROLE OVERVIEW
Handle enquiries via phone, email, and online platforms
Convert enquiries into confirmed bookings and prepare accurate quotes
Process bookings, amendments, cancellations, and payments
Maintain high-quality communication with customers and trade partners
Support trade partners with product info, pricing, and training
Assist with group bookings and special requirements
Time permitting: support marketing initiatives, reporting, and website updates
SKILLS & EXPERIENCE
Must haves:
Must be an Australian citizen and able to commit long-term
Valid driver's license and reliable car
Fluent in English, with excellent written and verbal communication
1-2 years' experience in reservations, customer service, sales, or tourism
Proficient in Microsoft Office Suite (Outlook, Word, Excel)




Confident handling phone-based enquiries and closing bookings while providing a professional, friendly customer experience
Strong attention to detail, organisational skills, and ability to manage multiple priorities
Confident in building and maintaining strong professional relationships
Adaptable, solutions-oriented, and a self-starter who seeks continuous improvement
Team player who collaborates effectively while taking ownership of responsibilities
Nice to haves:
Experience working with trade partners or agents
Background in tourism or hospitality
Experience with CRM or booking systems
Basic experience with Mailchimp and WordPress
About You
You're confident on the phone, enjoy converting enquiries into bookings, and take pride in getting the details right.
You're warm, professional and organised, and you enjoy building long‐term relationships with customers and trade partners alike.
You thrive in a small team environment and are happy to support across the business when needed – while maintaining focus on what matters most.
Read the full position description: /
If you believe to be the right fit, please send your resume and a short cover note outlining why this role suits you to ******
Applications will be reviewed as they are received, and the process will close once the right candidate is selected.
Only shortlisted applicants will be contacted.
Global Ballooning Australia is an equal opportunity employer and values diversity in its team
#J-*****-Ljbffr

📌 Reservations And Trade Coordinator (Melbourne)
🏢 Global Ballooning Australia
📍 Melbourne